PSR II
Melissa Howard
Parkway Cardiology
Oak Ridge,NC
28
years of professional experience
Experienced patient service and front-desk professional with a strong background in customer service, appointment scheduling, patient intake, payment collection, and patient confidentiality. Calm, organized, and focused on efficient clinic flow.
Work History
Patient Service Representative
1 Year- Answered incoming calls, routed inquiries, and resolved routine patient service questions quickly.
- Provided appointment instructions, referral details, and office procedure guidance clearly to patients.
- Completed ongoing HIPAA compliance training and kept knowledge current on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, supporting trust within clinic.
Title Specialist
3 Years- - Helped process vehicle title and registration paperwork with careful accuracy and compliance.
- - Supported tag renewals, plate transfers, and title corrections for customers.
- - Kept organized records for titles, registrations, and transaction history.
- - Helped complete title applications on time by managing high daily task volume efficiently.
Veterinary Receptionist/Assistant
6 Years 8 Months- Managed multi-line phone scheduling, coordinated appointments, surgeries, and follow-up visits for smooth daily patient flow.
- Greeted clients professionally, checked in patients, and collected accurate medical history and visit information.
- Processed payments, invoices, and estimate discussions while supporting clear communication about treatment plans and services.
- Coordinated prescription refill requests with veterinary staff, providing timely client updates and medication availability.
- Streamlined multi-line phone scheduling, appointments, surgeries, and follow-up visits to support efficient daily patient flow.
- Delivered professional client check-in support and captured accurate medical history and visit details.
- Handled payments, invoices, and estimate discussions while maintaining clear communication about treatment plans and services.
- Managed prescription refill requests with veterinary staff, keeping clients updated and medication available.
- Improved patient flow by coordinating multi-line phone scheduling, appointments, surgeries, and follow-up visits.
- Supported positive client experiences through professional check-in, accurate history collection, and visit intake.
- Strengthened financial and treatment communication through payment processing, invoice handling, and estimate discussions.
- Maintained medication access and timely client communication through prescription refill coordination with veterinary staff.
Veterinary Receptionist
20 Years 6 Months- Managed multi-line phone calls, scheduled appointments, and directed clients to appropriate veterinary services.
- Greeted clients, verified patient information, and maintained accurate medical records and visit notes.
- Processed payments, handled invoices, and balanced daily front-desk transactions with accuracy.
- Maintained cleanliness and presentation of front-office areas, exam-room entries, and waiting spaces.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Skills
Customer service
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Medical terminology
Patient greeting
Timeline
Patient Service Representative
Parkway Cardiology
11.2025 - CurrentRead More
Title Specialist
ABS Tag and Title
10.2022 - 10.2025Read More
Veterinary Receptionist/Assistant
Anderson Veterinary Hospital
01.2019 - 09.2025Read More
Veterinary Receptionist
MotherLode Veterinary Hospital
01.1999 - 07.2019Read More