Melissa Hughes
Plant City
Summary
Detail-oriented professional with extensive experience in accounts receivable and client relations. Demonstrated ability to analyze account aging trends and develop tailored payment solutions, contributing to improved cash flow and operational efficiency.
Overview
19
19
years of professional experience
Work History
AR Specialist
Ashley Furniture Homestore
Brandon, FL
12.2021 - Current
- Streamlined accounts receivable operations to facilitate timely payment collection and improve overall efficiency.
- Reconciled customer accounts and resolved discrepancies to maintain accurate financial records.
- Analyzed account aging trends on a monthly basis to enhance collection strategies and optimize cash flow.
- Facilitated discussions with clients regarding past due accounts to develop tailored payment solutions and restructuring strategies.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Office Manager
Ashley Furniture Home Store
Wesley Chapel, FL
07.2017 - 12.2021
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed client interactions by providing timely and professional responses to inquiries and concerns through various communication channels.
- Directed daily workflow and delegated responsibilities to maximize team productivity and efficiency.
- Facilitated recruitment processes by conducting interviews and onboarding new employees.
Customer Service Representative
Ashley Furniture Homestore
Wesley Chapel, FL
07.2007 - 07.2017
- Addressed customer inquiries through phone and email, ensuring prompt and precise responses.
- Managed escalated calls, delivering effective solutions that balanced customer needs with company interests.
- Instructed customers on billing payment processing and support policies to enhance understanding.
Education
High School Diploma -
Commack High School
Commack, NYSkills
- Strong client relations skills
- Collections
- Point-of-sale system
- Accounts receivable
- Payment tracking
- Problem-solving
- Organization skills
Timeline
AR Specialist
Ashley Furniture Homestore
12.2021 - Current
Office Manager
Ashley Furniture Home Store
07.2017 - 12.2021
Customer Service Representative
Ashley Furniture Homestore
07.2007 - 07.2017
High School Diploma -
Commack High School