Melissa Hurtado Dominguez
Sanford,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic,bilingual, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Leasing Consultant
Preston Communities
Sanford, NC
09.2023 - Current
- Maintained accurate records of prospective renters, applications, and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Assisted with the preparation of monthly reports including occupancy rates and market surveys.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Updated resident data into property management software system daily.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Conducted background checks on applicants.
- Maintained strict confidentiality of sensitive and personal private information in accordance with company policies and privacy standards.
- Conducted informative and personalized tours, resulting in new leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Tax Revenue Clerk
Lee County Government
Sanford , NC
04.2022 - 09.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and provided general information and answered inquires, if needed transferred to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments, prepayments and schedule b while updating accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, received incoming mail and directed to correct personnel.
- Research and collected information on delinquent accounts
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Set up and monitored payment plans and processed payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered questions from tax payers; accepted and assisted with listing forms, exemption forms, tag turn-ins and ensure needed documentation is attached/ included.
- Explained legal regulations, revenue policies and procedures to individuals.
- Maintained up-to-date knowledge.
Cash Office Clerk
Ross Dress for Less
Sanford , NC
03.2020 - 06.2022
- Managed daily cash drawer reconciliation to ensure balanced accounts.
- Assisted in training new staff on cash office procedures and policies.
- Processed cash transactions accurately and efficiently during high-volume sales periods.
- Maintained organized records of financial transactions and reports for audits.
- Monitored cash supply levels and requested replenishments as needed.
- Ensured compliance with company policies regarding cash handling and storage.
- Resolved discrepancies in cash transactions through detailed investigations.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Responsible for handling large sums of money safely at all times.
- Attended mandatory training sessions related to job functions as required.
- Issued refunds and change due to customers accurately and timely.
- Demonstrated ability to work independently or in a team environment.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Receptionist
Latino Super Tax
Sanford, NC
02.2019 - 04.2020
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Coordinated and communicated with clients daily to gather pertinent information.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Signed for packages, recorded deliveries and distributed to personnel.
Customer Service
Piggly Wiggly
Sanford, NC
01.2013 - 03.2017
- Oversaw daily front-end operations, supporting cashiers and resolving customer and transaction-related issues.
- Opened and closed the store while completing daily operational and cash-handling procedures.
- Reconciled registers and individual cash drawers at the end of each shift, identifying and addressing discrepancies as needed.
- Processed a variety of financial services, including check cashing, bill payments, refunds, money orders, and other customer transactions.
- Prepared and completed bank deposits while maintaining accurate records and following company cash-handling procedures.
- Provided cashiers with additional funds as needed and assisted with transaction questions or complex customer situations.
- Monitored cashier activity and workflow to maintain accuracy, efficiency, and consistent service throughout the front end.
- Supported the overall operation of the customer service area by coordinating daily tasks and helping staff maintain company policies and procedures.
Education
High School Diploma -
Lee Early College
Sanford, NC05-2015
Skills
- Bilingual ( Spanish / English )
- Customer relations
- Problem-solving abilities
- High-energy attitude
- Adaptive team player
- Courteous demeanor
- Office equipment proficiency
- Attention to Detail
- Proactive and Self-Motivated
- Data Entry
- Client documentation
- Client Confidentiality
- Administrative Support
Languages
English
Spanish
Timeline
Leasing Consultant
Preston Communities
09.2023 - Current
Tax Revenue Clerk
Lee County Government
04.2022 - 09.2023
Cash Office Clerk
Ross Dress for Less
03.2020 - 06.2022
Receptionist
Latino Super Tax
02.2019 - 04.2020
Customer Service
Piggly Wiggly
01.2013 - 03.2017
High School Diploma -
Lee Early College