Melissa Hutcheson
Elk Point,SD
Summary
Accomplished Billing Manager with a proven track record at Workit Health, enhancing accounts receivable collections and cash flow significantly. Expert in personnel oversight and HIPAA knowledge, we do a lot of cross-department collaboration. I also have my CPC certification.
Overview
6
6
years of professional experience
Work History
Billing Manager
Workit Health
10.2022 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
Patient Account Specialist
Workit Health
10.2020 - 10.2022
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Electronically submitted bills according to compliance guidelines.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Patient Account Coordinator
Lincare
03.2020 - 10.2020
- Provided exceptional customer service while addressing complex billing questions from patients or their representatives over phone or email communications.
- Increased accuracy in payment postings by carefully reviewing remittance advices and applying adjustments as needed.
- Streamlined the billing process for increased efficiency with thorough review of insurance claims and accurate data entry.
- Prepared accurate and timely reports on account activity for management review, enabling informed decisionmaking.
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
Patient Account Representative Team Lead
Navigant Cymetrix
01.2019 - 02.2020
- Ensured compliance with HIPAA regulations during all interactions with patients'' confidential information in both electronic form and hard copy documents.
- Supported financial objectives by reviewing credit balances, refunding overpayments, and negotiating payment plans as needed.
- Promoted a positive work environment that encouraged collaboration, open communication, and high-level performance among the Patient Account Representative Team.
- Increased efficiency in processing claims by implementing a system for organizing paperwork and tracking progress on pending cases.
- Established strong relationships with insurance company representatives allowing successful negotiation on behalf of patients.
- Collaborated with healthcare providers to ensure proper coding and documentation of medical services rendered.
Education
Mitchell Technical Institute
Mitchell 08.2012 - 8 2013
Skills
Personnel Oversight
Audit Support
Accounts receivable management
Training and mentoring
HIPAA knowledge
Insurance Verification
Timeline
Billing Manager
Workit Health
10.2022 - Current
Patient Account Specialist
Workit Health
10.2020 - 10.2022
Patient Account Coordinator
Lincare
03.2020 - 10.2020
Patient Account Representative Team Lead
Navigant Cymetrix
01.2019 - 02.2020
Mitchell Technical Institute
08.2012 - 8 2013
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