MELISSA IVEY
Mankato,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
32
32
years of professional experience
Work History
Member Service advocate
BlueCross BlueShield
04.2022 - Current
- Assist members with insurance questions, claims processing, benefits, coverage questions
Order Filler
Walmart
11.2021 - 04.2022
- Efficiently and accurately fill store orders for warehouse.
Owner
Melissa’s Daycare Adventure
04.1992 - 09.2021
- Operate a successful childcare business, through following safety procedures and rules set up with Dakota County, Minnesota
- Communicating with diverse parents on a daily routine, multitasking and problem solving throughout day.
Customer Service Representative
Sun Country Airlines
10.2015 - 09.2018
- Customer Service Representative and Vacations Specialist, dealing directly with customers on booking or changing airline and vacation reservations
- Exceptional communication skills associated with dealing over the phone to assist the passenger with questions and concerns with reservations.
Education
Bachelor of Applied Business -
University of Minnesota- Twin Cities
05.2017
Travel Planner Degree -
Dakota County Technical College
Rosemount, MN03.1985
Skills
- Effective Listener
- Excellent communicator
- Able to problem solve
- Attention to detail
- Supportive of fellow team employees
- Positive outlook with customer as priority
- Customer Service Background
- People Person
- Leading by example with prior customer skills
- Self-Starter/Time Management skills
Timeline
Member Service advocate
BlueCross BlueShield
04.2022 - Current
Order Filler
Walmart
11.2021 - 04.2022
Customer Service Representative
Sun Country Airlines
10.2015 - 09.2018
Owner
Melissa’s Daycare Adventure
04.1992 - 09.2021
Bachelor of Applied Business -
University of Minnesota- Twin Cities
Travel Planner Degree -
Dakota County Technical College
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