Melissa Jablonski
Troutman,NC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Children's Home Of Iredell
02.2023 - Current
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Monitored program performance and outcomes for successful delivery of services.
Customer Sales Representative
Planting Tree/ Fast Growing Trees
03.2022 - 01.2023
- Recognized as a top performer within the customer service sales team due to attentive service, leading to repeat business and referrals.
- Assisted in developing marketing materials that showcased the unique selling points of our products or services effectively to potential customers.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Concierge Team Member
Iredell County Parks And Recreation
01.2019 - 03.2021
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
- Contacted previous guests and potential visitors via email with information on upcoming events.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
- Streamlined check-in processes for increased efficiency and improved guest experience.
Child Care Health Consultant
Iredell County Partnership For Young Children
07.2005 - 06.2019
- Assisted children and families with acquiring health, vision, life and dental insurance through Health Check/Health Choice.
- Implemented data-driven approaches to monitor program performance, identify trends, and inform decision-making processes.
- Facilitated trainings focused on DCDEE/DHHS requirements for child care centers.
- Participated in health education research initiatives, developing and evaluating health education programs.
Education
Bachelor of Science - Physical Education- Health Fitness And Nutrition
Central Connecticut State University
New Britain, CTSkills
- Resource Management
- Family Education
- Written and verbal communication
- Service planning
- Documentation And Reporting
Certification
- Certified, Child Care Health Consultant, UNC Gillings School of Public Health
- First, CPR AED
Timeline
Case Manager Supervisor
Children's Home Of Iredell
02.2023 - Current
Customer Sales Representative
Planting Tree/ Fast Growing Trees
03.2022 - 01.2023
Concierge Team Member
Iredell County Parks And Recreation
01.2019 - 03.2021
Child Care Health Consultant
Iredell County Partnership For Young Children
07.2005 - 06.2019
Bachelor of Science - Physical Education- Health Fitness And Nutrition
Central Connecticut State University
- Certified, Child Care Health Consultant, UNC Gillings School of Public Health
- First, CPR AED
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