James Wallace
Detroit,MI
Summary
Accomplished, energetic, wonderful, good hearted and gifted coordinator with a solid history of achievements in developing and implementing barrier removal programs designed to promote physical, social development and cultural unity. I compassionately advocate for residents of Detroit who need us most by providing tools to navigate barriers, accomplish goals, and move towards self- sufficiency.
Overview
27
27
years of professional experience
Work History
Case Manager Supervisor
Community Health Corps
10.2020 - Current
- Develop and implement comprehensive case management plans to address client needs and goals.
- Utilize a trauma-informed approach to promote healing and empowerment for clients.
- Monitor clients' progress and track client services to provide crisis interventions.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitate individual and group sessions to promote positive behavior change for clients.
- Research best practices and develop strategies to improve program outcomes.
- Collaborate with local stakeholders to develop and implement service initiatives and conduct outreach activities with community members.
Operations Manager
Detroit Rescue Mission Ministry
06.2003 - 06.2020
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Procured and distributed cleaning and office supplies.
- Reported issues to higher management with great detail.
Store Manager
Max Green's Kids Clothing Store
10.1996 - 03.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Organizational Leadership
Spring Arbor University
Spring Arbor, MI08.2022
Skills
- Client Advocacy
- Stakeholder Collaboration
- Program Planning
- Individualized Counseling
- Discharge Planning
- Care Coordination
- Participatory Compliance
- Needs Assessment
- Community Outreach
- Case Management
- Staff Management
- Case Planning
- Organization and Multitasking
- Home Visits and Inspections
- Resource Management
- Case Reviews
- Data Entry and Analysis
- Problem-Solving
Timeline
Case Manager Supervisor
Community Health Corps
10.2020 - Current
Operations Manager
Detroit Rescue Mission Ministry
06.2003 - 06.2020
Store Manager
Max Green's Kids Clothing Store
10.1996 - 03.2000
Bachelor of Arts - Organizational Leadership
Spring Arbor University
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