Hi, I’m
MELISSA JACKSON
St. Louis,MO
Summary
Enthusiastic, motivated and reliable with an engaging personality that’s upbeat and friendly. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
years of professional experience
1
Certification
Work History
Brennan’s Bar & GrillFlorissant , MO
Bartender/Server
06.2018 - 03.2020
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
GettemeiersFlorissant, MO
Bartender/Server
08.2008 - 06.2018
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
BrewskeezFlorissant, MISSOURI
Bartender/Server
09.2003 - 05.2017
Job overview
- Take orders, make and prepare drinks, open and close bar, money handling, bank drops, make sure customers have everything they need, and leave happy with their experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Locker RoomFlorissant, MISSOURI
Bartender/Server
08.2010 - 06.2016
Job overview
- Honest, dependable, hard working, 16+ years experience, Take orders, make and prepare drinks, open and close bar, money handling, bank drops, make sure customers have everything they need, and leave happy with their experience.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hotshots Sports Bar & GrillBridgeton, MO
Bartender/Server
02.2006 - 10.2010
Job overview
- Take orders, make and prepare drinks, open and close bar, money handling, bank drops, make sure customers have everything they need, and leave happy with their experience.
Streilers PubFlorissant, MO
Bartender
09.2003 - 08.2009
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Hazelwood West High SchoolHazelwood, MO
High School Diploma from General
Hickey CollegeMaryland Heights, MO
Associate Degree from Specialized Medical Administrative Assistant
08.2008
Skills
- Order Accuracy
- High-Volume Dining
- Menu Memorization
- Cash Handling
- Cocktail Knowledge
- Ability to Lift 30 Pounds
- Table Bussing
- Customer Service and Rapport
- Operational Efficiency and Safety
Certification
Safeserv certification and updated Hepatitis a vaccination
Timeline
Bartender/Server
Brennan’s Bar & Grill
06.2018 - 03.2020
Bartender/Server
Locker Room
08.2010 - 06.2016
Bartender/Server
Gettemeiers
08.2008 - 06.2018
Bartender/Server
Hotshots Sports Bar & Grill
02.2006 - 10.2010
Bartender
Streilers Pub
09.2003 - 08.2009
Bartender/Server
Brewskeez
09.2003 - 05.2017
Hazelwood West High School
High School Diploma from General
Hickey College
Associate Degree from Specialized Medical Administrative Assistant
Similar Profiles
Melissa JacksonMelissa Jackson
Bartender/Server at Brennan’s Bar & GrillBartender/Server at Brennan’s Bar & Grill
Andrea BrennanAndrea Brennan
Professional Home & Office Cleaning at Brennan’s ConciergeProfessional Home & Office Cleaning at Brennan’s Concierge
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.