Melissa Jackson
Big Rock,IL
Summary
Dynamic and results-driven professional with extensive experience at BahaMar Resort, excelling in dining customer service and effective upselling techniques. Proven ability to enhance guest relations and boost sales through expert menu presentation and attentive service. Skilled in POS system operation and committed to delivering exceptional dining experiences in high-volume settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Server
BahaMar Resort
Nassau, Bahamas
11.2017 - 05.2025
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
Butler
Sandals Royal Bahamian
Nassau, Bahamas
04.2007 - 04.2016
- Check in Process
- Orientation of Resort/Room Orientation
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
C.H.Reeves
Ethel St. Off Robinson Road06-1999
Skills
- Professional attitude
- Dining customer service
- Front-of-house display creation
- Menu presentation
- Effective customer upselling
- High volume dining
- Order taking
- Guest relations
- Food handling
- POS system operation
- Table setting
- Wine service
Certification
Filia Hospitality Hero Award -December 12,2023
SLS BAHA MAR GUEST SATISFACTOIN
SPOTLIGHT AWARD NOMINATION
Timeline
Food Server
BahaMar Resort
11.2017 - 05.2025
Butler
Sandals Royal Bahamian
04.2007 - 04.2016
High School Diploma -
C.H.Reeves