Melissa Jenkins
Las Vegas,NV
Summary
I have spent my entire career working with and for customers. I am well versed in customer service and problem solving. I am a true team player and enjoy work with others.
Overview
8
8
years of professional experience
Work History
Pharmacy Cashier
Walmart
Las Vegas, NV
10.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining accurate inventory levels through regular stock checks.
- Collaborated with pharmacy staff to ensure smooth workflow during peak hours.
- Educated customers on prescription pickup procedures and medication safety guidelines.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Deli Associate
Walmart
Las Vegas, NV
03.2023 - 10.2023
- Provided exceptional customer service by assisting shoppers with deli product selections and inquiries.
- Operated slicers, scales, and other deli equipment to prepare products efficiently and safely.
- Maintained cleanliness and organization of deli area, ensuring compliance with food safety standards.
- Managed inventory levels by monitoring stock and rotating products to minimize waste.
- Assisted in training new associates on proper food handling techniques and equipment usage.
- Collaborated with team members to meet daily production goals while maintaining quality standards.
Merchandise Reconciliation Associate
Walmart
Las Vegas, NV
02.2021 - 04.2022
- Conducted merchandise audits to ensure inventory accuracy and compliance with company standards.
- Collaborated with cross-functional teams to resolve discrepancies and enhance reconciliation processes.
- Implemented tracking systems for inventory adjustments, improving operational efficiency.
- Assisted in training new associates on reconciliation procedures and software tools.
Meat/Produce Trainer
Walmart
Las Vegas, NV
03.2020 - 02.2021
- Delivered training sessions on customer service best practices to enhance team performance.
- Developed instructional materials to support employee onboarding and skill development.
- Facilitated workshops focused on operational procedures for improved efficiency.
- Monitored trainee progress, providing constructive feedback to ensure comprehension of key concepts.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Support Manager
Walmart
Las Vegas, NV
05.2018 - 03.2020
- Led team in resolving customer issues, enhancing satisfaction and loyalty.
- Implemented training programs to improve staff performance and service efficiency.
- Streamlined communication between departments, increasing operational effectiveness.
- Developed strategies to manage inventory levels, reducing stock discrepancies.
- Mentored new employees, promoting adherence to company policies and procedures.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Skills
Customer Service
Teamwork
Mentoring
Training
Teamwork
Timeline
Pharmacy Cashier
Walmart
10.2023 - Current
Deli Associate
Walmart
03.2023 - 10.2023
Merchandise Reconciliation Associate
Walmart
02.2021 - 04.2022
Meat/Produce Trainer
Walmart
03.2020 - 02.2021
Support Manager
Walmart
05.2018 - 03.2020