Melissa Johnson
Yucca Valley,CA
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Registered Nurse Case Manager
Valley Care Home Health
10.2021 - Current
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
Registered Nurse Case Manager, Hospice
Able Hospice Inc
10.2021 - 12.2023
- Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
- Improved family satisfaction by providing compassionate support and regular communication on patient progress.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Reduced hospital readmissions by closely monitoring patients'' conditions and adjusting care plans as needed.
- Streamlined documentation processes, resulting in more accurate and up-to-date patient records.
- Educated families on the hospice process, enabling informed decision-making during a difficult time.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
- Maintained compliance with federal and state regulations pertaining to end-of-life care standards through ongoing education and policy implementation.
- Supported bereaved families through grief counseling resources and post-mortem follow-up calls, demonstrating genuine compassion during times of loss.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Evaluated the effectiveness of current hospice services through regular audits and feedback from patients, families, and staff.
- Participated in continuous professional development to stay current with best practices in hospice case management and end-of-life care.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established hospice care services for elderly and disabled patients.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
Interim Director of Nursing
Premier Care Center
03.2021 - 07.2021
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Enhanced staff competency through comprehensive training programs and performance evaluations.
- Streamlined nursing department operations for efficiency, reducing operational costs and improving patient satisfaction.
- Collaborated with interdisciplinary teams to create and implement individualized care plans for patients.
- Reduced hospital-acquired infections by enforcing strict infection control protocols and hygiene standards.
- Mentored junior nurses, fostering professional growth and development within the nursing department.
- Served as a key liaison between nursing staff, physicians, and hospital administration to ensure effective communication and collaboration.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
- Planned and assigned workload to 15-20 person nursing staff to direct patient care.
Registered Nurse, Medical-Surgical Unit
St Lukes - Jerome
11.2020 - 03.2021
- Improved patient outcomes by providing comprehensive assessments and developing individualized care plans.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Reduced hospital readmissions by implementing evidence-based discharge planning and coordinating follow-up appointments.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Streamlined medication administration processes, reducing medication errors and enhancing patient safety.
- Contributed to successful Joint Commission accreditation through strict adherence to policies and procedures.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and making recommendations for process enhancements.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Facilitated timely discharges by proactively addressing potential barriers to transition such as insurance coverage or transportation issues.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of medical-surgical nursing.
- Effectively managed acute pain symptoms by administering medications as prescribed while monitoring for potential side effects.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient vital signs to perform thorough condition assessments.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Advocated for and strived to protect health, safety, and rights of patient.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Ordered and analyzed diagnostic tests to identify and assess patient conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse Case Manager, Hospice
Able Hospice Inc
03.2019 - 03.2020
- Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
- Improved family satisfaction by providing compassionate support and regular communication on patient progress.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Reduced hospital readmissions by closely monitoring patients'' conditions and adjusting care plans as needed.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Streamlined documentation processes, resulting in more accurate and up-to-date patient records.
- Educated families on the hospice process, enabling informed decision-making during a difficult time.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
- Implemented evidence-based practices to improve overall quality of hospice services provided within the organization.
- Maintained compliance with federal and state regulations pertaining to end-of-life care standards through ongoing education and policy implementation.
- Supported bereaved families through grief counseling resources and post-mortem follow-up calls, demonstrating genuine compassion during times of loss.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established hospice care services for elderly and disabled patients.
Registered Nurse Supervisor
Premier Care Center
01.2019 - 10.2020
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance through regular coaching, training, and performance evaluations.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Reduced medication errors by implementing a thorough double-check system and providing ongoing education for staff members.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Managed infection control and critical incidents and made procedural changes and improvements.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Education
Associate of Science - Registered Nursing
Copper Mountain Community College
Joshua Tree, CA06.2015
Associate of Arts - Psychology
Copper Mountain College
Joshua Tree, CA06.2013
Skills
- Referral Coordination
- Patient Care Planning
- Patient Advocacy
- Medical Assessment
- Care Management
- Cardiac Monitoring
- Goal Setting
- Direct Patient Care
- Chronic Disease Management
- Case Management
- Staff Education and Training
- Care Plan Development
References
References available upon request.
Timeline
Registered Nurse Case Manager
Valley Care Home Health
10.2021 - Current
Registered Nurse Case Manager, Hospice
Able Hospice Inc
10.2021 - 12.2023
Interim Director of Nursing
Premier Care Center
03.2021 - 07.2021
Registered Nurse, Medical-Surgical Unit
St Lukes - Jerome
11.2020 - 03.2021
Registered Nurse Case Manager, Hospice
Able Hospice Inc
03.2019 - 03.2020
Registered Nurse Supervisor
Premier Care Center
01.2019 - 10.2020
Associate of Science - Registered Nursing
Copper Mountain Community College
Associate of Arts - Psychology
Copper Mountain College
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