Melissa Johnson
Topeka,KS
Summary
Dynamic and detail-oriented Secretary at the University of Kansas Health System St. Francis Campus, skilled in telephone communication and organizational excellence. Successfully streamlined office operations and enhanced team productivity through effective scheduling and prioritization. Recognized for handling confidential documents with utmost discretion while fostering a collaborative work environment.
Overview
17
17
years of professional experience
Work History
Secretary
University of Kansas Health System St. Francis Campus
Topeka, KS
10.2022 - Current
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents with discretion.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Client Relationship Consultant
US Bank NA
Topeka, KS
10.2008 - 01.2022
- Monitored daily transactions to ensure compliance with banking laws and regulations.
- Resolved customer inquiries and complaints to uphold satisfaction and regulatory standards.
- Executed loan documents accurately to facilitate lending processes.
- Assisted customers in account management and loan applications, promoting sound financial decisions.
- Trained new employees on banking products and compliance standards to build a knowledgeable workforce.
- Completed daily cash balancing and operated ATMs efficiently.
Education
GED -
GED
Skills
- Telephone communication
- Scheduling appointments
- Attention to detail
- Effective communication
- Prioritization and time management
- Verbal and written communication
- Prioritization
- Organizational skills
References
References available upon request.
Timeline
Secretary
University of Kansas Health System St. Francis Campus
10.2022 - Current
Client Relationship Consultant
US Bank NA
10.2008 - 01.2022
GED -
GED
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