Shawna Lynn Hall
Raytown,MO
Summary
Skilled administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. A practiced problem-solver with a friendly, caring approach and excellent communication skills. Expertise in inventory management, customer service, and in-office operations. Tech-savvy professional with experience in medical and customer service environments and strong administrative skills. Works well with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Cox Health
Springfield, MO
05.2023 - 08.2026
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Scheduled appointments and accepted referrals at CoxHealth to enhance patient care.
- Handled patient inquiries and provided information about services and procedures.
- Processed medical records and maintained confidentiality in compliance with regulations.
- Sought new career opportunities to advance professional skills.
Escalation Supervisor
Escalations
Springfield, MO
06.2022 - 04.2023
- Supervised escalation processes to ensure timely resolution of customer issues.
- Resolved complex customer issues at Expedia by offering tailored solutions, enhancing overall customer experience.
- Coordinated interdepartmental communication to streamline resolution of customer issues, ensuring timely responses.
- Analyzed escalated customer complaints, identified root causes, and developed effective solutions for resolution.
- Investigated claims made by customers regarding disputes over billing errors or product defects.
- I received excellent de-escalation training to provide a calm, effective approach to customer relations.
- Resigned due to scheduling conflicts with family responsibilities.
Account Expert
T-Mobile
Springfield, MO
12.2021 - 05.2022
- Monitored customer satisfaction, likelihood to recommend, and sales tier statistics to inform service improvements.
- Completed extensive training at T-Mobile in the cell phone industry, gaining in-depth knowledge of emerging technologies.
- I resigned from the position to move and they would not offer a work from home option.
Customer Service Specialist
JP Morgan Chase
Springfield, MO
05.2019 - 12.2021
- Worked as Customer Service Specialist in Sapphire Department, providing exceptional support to clients and enhancing customer satisfaction.
- Completed training on May 18th 2020 to support retail line of business, improving service delivery and client engagement.
- Participated in training programs to enhance skill set, contributing to personal development and team capabilities.
Sales Representative/Sales Coach
Gold Mountain Communications
Springfield, MO
04.2015 - 05.2019
- Represented Gold Mountain Communications, achieving key sales goals and establishing a successful career.
- Executed multiple phone-based sales campaigns, driving customer engagement and sales.
- Identified customer needs to deliver tailored product solutions and promotions, successfully meeting target budgets.2
- Built strong client relationships to increase customer loyalty.
- Collaborated with marketing teams to create targeted sales strategies.
- Coached new sales representatives during training sessions.
- Trained new sales staff on company products and sales techniques.
- I am looking for a longer-term role where I can settle in and apply the skills I have learned.
Education
Bachelor of Science - Counseling Psychology
Capella University
Minneapolis, MN03-2028
Skills
- Keyboarding and typing skills
- Customer service and support
- Team collaboration
- Organizational skills
- Sales techniques
- Basic computer proficiency
- Coaching abilities
- Customer service specialist
- Receptionist duties
- Selling strategies
- Telephone communication
- Effective communication skills
- Patient care expertise
- Medical documentation management
- Appointment scheduling proficiency
- Data organization skills
- Time management mastery
- Medical office management
- Patient confidentiality adherence
- Conflict resolution techniques
- Patient scheduling expertise
- HIPAA compliance knowledge
- Office reception duties
- Appointment coordination skills
- Professionalism in service
- Time management mastery
- Patient scheduling
- Office reception
- Appointment coordination
- Professionalism
- Excellent communication
INTERESTS
Activities, I love to volunteer at Millsap Farms on days off from time to time. I assist with the farmers market sales. I love to support local artists and businesses. Also, aside from my career, I enjoy much of my time outdoors, traveling, and spending time with loved ones.
Accomplishments
- Honors Pathway at Capella University with a 4.0 GPA
Timeline
Medical Secretary
Cox Health
05.2023 - 08.2026
Escalation Supervisor
Escalations
06.2022 - 04.2023
Account Expert
T-Mobile
12.2021 - 05.2022
Customer Service Specialist
JP Morgan Chase
05.2019 - 12.2021
Sales Representative/Sales Coach
Gold Mountain Communications
04.2015 - 05.2019
Bachelor of Science - Counseling Psychology
Capella University