MELISSA JOHNSON
Wichita Falls,TX
Summary
Dedicated customer service professional with strong attention to detail and genuine compassion for others, eager to contribute to community well-being as a pharmacy technician. Extensive experience in delivering exceptional service has honed effective communication skills and the ability to address the needs of diverse clientele. Committed to ensuring accuracy and efficiency in all tasks while fostering a supportive environment for both patients and team members. Passionate about making a positive impact in the healthcare field through diligent service and care.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Trott's Call Field Drug
09.2023 - 01.2025
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Collaborated with pharmacists to verify prescriptions and resolve discrepancies effectively.
- Trained and mentored junior technicians in pharmacy operations and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Co-owner
Mean Green Lawn & Tree Service
06.2015 - 09.2023
- Help with mowing lawns and blowing off properties, take care of flower beds and landscaping needs, assist with trimming or removing trees, haul away debris like limbs, leaves, and stumps, keep track of estimates, send invoices, and deposit any payments received.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Led operational management of lawn care and tree service projects, ensuring efficient resource allocation.
Wax Cell Operator
Arconic
07.2018 - 04.2019
- Constructing molds from wax for airplane components
- Adhere to local and federal safety standards including keeping area neat and clean
- Ensure all equipment was clean and functioning correctly
- Final products inspected by quality team
Receptionist/Optical Assistant
Texas State Optical
12.2013 - 11.2017
- Assist customers by phone and in person while providing excellent customer service
- Entered customer information and updated insurance documents in the computer system
- Assisted in office procedures including faxing, copying, and emailing
- Assisted doctors and opticians with various tasks while maintaining receptionist duties
Network Specialist
Oasis Technologies
02.2013 - 08.2013
- Took phone calls from site technicians and assisted with quality control for field service protocol
- Provided helper tickets to U-Verse premises technicians to assist repairs technicians in the field
- Would serve as back end support to customers by verifying work completion by repairs techs
- Adhere to all performance measures and standards set by AT&T
Education
Certified Pharmacy Technician CPhT -
Vernon Community College
Wichita Falls01.2021
GED - undefined
Harrell Learning Center
01.2008
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Team collaboration
- Patient confidentiality
- Empathy and patience
Timeline
Certified Pharmacy Technician
Trott's Call Field Drug
09.2023 - 01.2025
Wax Cell Operator
Arconic
07.2018 - 04.2019
Co-owner
Mean Green Lawn & Tree Service
06.2015 - 09.2023
Receptionist/Optical Assistant
Texas State Optical
12.2013 - 11.2017
Network Specialist
Oasis Technologies
02.2013 - 08.2013
GED - undefined
Harrell Learning Center
Certified Pharmacy Technician CPhT -
Vernon Community College