MELISSA JOHNSON
Portmore
Summary
- Team Lead/Production Supervisor with 2+ years in food and agriculture, known for strong customer service and team coordination.
- Retail Store Clerk/Cashier with 3+ years’ experience in pricing accuracy, store cleanliness, product availability, and professional customer communication.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Production Supervisor
Yaga Lifestyle
03.2021 - 02.2026
- Supervise staff members and oversee daily operations of the productions and manufacturing department.
- Successfully ensured all packaging passed the FDA requirements to be shipped internationally.
- Liaise with the sales and shipping department to ensure orders are labelled correctly.
- Liaise with the marketing department for the promotion of slow- and fast-moving products.
Team Lead
Ice-Cream Connexion
Portmore
07.2019 - 03.2021
- Handle cash, credit, or check transactions with customers
- Pleasantly deal with customers to ensure satisfaction
- Total orders, accept & process payments (both cash, debit/credit), and provide correct change
- Greet customers when entering or leaving establishment
- Resolve customer complaints, guide them and provide relevant information
- Handle cash, credit or check transactions with customers
- Restock ice cream, supplies and merchandise as necessary
- Keeps ice cream freezer clean
- Scoops and serves ice cream orders
- Updates ice cream flavor board
Cashier
Pepperwood Portmore
Portmore
06.2018 - 05.2019
- Maintained the highest quality of customer service by anticipating the needs of each individual guest
- Assisted with the flow of guests by taking food and drink orders as needed
- Cash handling and end of day revenue reconciliation and applicable paperwork
- Handle purchases in cash, credit cards, and ATM debit per company policy.
- Maintained a cheerful, friendly attitude towards customers while correctly operating the cash register.
- Resolved customer needs using professionalism and sensitivity
- Performed other duties as assigned by Manager.
Merchandiser
Dragon Home supermarket,
Clarendon
03.2017 - 04.2018
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Placed prices and descriptive signage to enhance displays and promote items.
- Check products for expired stock and discard outdated items.
Store Clerk
Jadore Boutique Limited
08.2015 - 04.2017
- Restocked shelves when needed to ensure optimum availability of products
- Greeted customers when they walk through the door and ask if they need assistance
- Maintained a solid awareness of product and services available in store.
- Operated the cash register and provide accurate change to cash-paying customers
- Showed customers the locations of items they are looking for and suggest complementary items when appropriate.
Education
High school -
Christiana high school
09.2010 - 07.2015
Skills
- Customer Service
- Cash Register Operation
- Safety Management
- Problem Solving
- Inventory management
- Packaging optimization
- Communication
References
References are available upon request
Timeline
Production Supervisor
Yaga Lifestyle
03.2021 - 02.2026
Team Lead
Ice-Cream Connexion
07.2019 - 03.2021
Cashier
Pepperwood Portmore
06.2018 - 05.2019
Merchandiser
Dragon Home supermarket,
03.2017 - 04.2018
Store Clerk
Jadore Boutique Limited
08.2015 - 04.2017
High school -
Christiana high school
09.2010 - 07.2015