Blanca Christman
Hutto,TX
Summary
Dynamic Operations Manager with a proven track record, excelling in team leadership and customer service. Skilled in problem-solving and task delegation, I enhanced productivity and employee performance through effective training and communication strategies, achieving timely project delivery while fostering a collaborative work environment. Excellent at multitasking and going above and beyond.
Overview
15
15
years of professional experience
Work History
Production Supervisor
Barnsco
02.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of 6 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Facilitated team meetings to discuss progress and address any issues, promoting open communication.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
Operations Manager
Bitania Touch of Class
12.2021 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Manager in Training
United Rentals
03.2020 - 11.2021
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Service Dispatcher
Sunbelt Rentals
03.2015 - 12.2019
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Reduced response times with effective scheduling and route optimization strategies.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Collaborated with cross-functional teams to improve overall service quality and efficiency.
- Streamlined communication between customers and technicians for timely service delivery.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
- Organized regular team meetings to discuss performance metrics, ongoing challenges, and strategy updates for the dispatch department.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
Education
Bachelor Of Administration - Cost
AJS University
VenezuelaSkills
- Strong multitasking
- Customer service focus
- Stress tolerance
- Task delegation
- Service coordination
- Detail-oriented
- Follow-up skills
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
Accomplishments
Employee of the year 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingFlexible work hoursTimeline
Production Supervisor
Barnsco
02.2024 - Current
Operations Manager
Bitania Touch of Class
12.2021 - 12.2023
Manager in Training
United Rentals
03.2020 - 11.2021
Service Dispatcher
Sunbelt Rentals
03.2015 - 12.2019
Bachelor Of Administration - Cost
AJS University
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