Summary
Overview
Work History
Education
Skills
Certification
Photographer and graphic design
Timeline
Generic

Destiny Jones

Hartselle,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

First Franklin Financial
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information in a timely manner.
  • Built internal and external relations
  • Ensured customer confidentiality and private information was maintained.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website.
  • Interviewed customers and process applications, making recommendations for product and service approval.
  • Processed payments, verified cash, endorsements, issued receipts, ACH, etc.
  • Prepared and presented assigned daily marketing offers.
  • Responsible for assigned collection of customer accounts.
  • Compiled and maintained records of all daily assigned tasks.

Customer Service Representative

Chick-fil-A
04.2022 - 01.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled all food-related storage, cleaning activities in accordance with sanitary procedures that complied with all federal, state, and local regulatory procedures.
  • Maintained a calm demeanor, especially during periods of high volume, to preserve a hospitable experience for all guests.

Cashier

Hometown Groceries
07.2020 - 04.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Registered sales on a cash register by scanning items, itemizing and totaling customer's purchases.
  • Resolved customer issues and questions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Processed return transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
  • Discounted purchases by redeeming coupons.
  • Collected payments by accepting cash at beginning and end of work shift.
  • Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributed to team effort by accomplishing related results as needed.
  • Provided a positive customer experience with fair, friendly, and courteous service.

Education

High School Diploma -

Hartselle High Shool
Hartselle, AL
05.2022

Skills

  • Scheduling
  • Paperwork Processing
  • Account updating
  • Report Generation
  • Appointment Scheduling
  • Complaint resolution
  • Active Listening
  • Data Entry

Certification

  • State of Alabama Insurance License

Photographer and graphic design

  • Perform Photography for events with the Alabama Youth Department
  • North Alabama Youth Congress
  • Multiple Church Functions
  • Weddings
  • Individual Photography Events

Timeline

Customer Service Representative

First Franklin Financial
08.2022 - Current

Customer Service Representative

Chick-fil-A
04.2022 - 01.2023

Cashier

Hometown Groceries
07.2020 - 04.2022

High School Diploma -

Hartselle High Shool

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Destiny Jones