Melissa Jones
Hendersonville,NC
Summary
Dynamic Administrative Assistant with proven expertise at Four Seasons Hospice in enhancing patient care through efficient scheduling and meticulous data management. Skilled in customer relations and adept at utilizing EHR systems, I foster strong team collaboration and deliver exceptional service, ensuring a positive experience for both patients and staff.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Four Seasons Hospice
Flat Rock, NC
04.2020 - Current
- Managed scheduling and coordinated appointments for patient care services.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled weekly appointments for 10+ providers.
- Faxed outgoing referrals and DME orders
- Answered phones directed messages to appropriate people
- Ran PMP reports with medication requests.
- Assisted with Clinic.. Checking patients in, taking vitals and assisting provide as needed
Customer Service Representative
Pardee Hospital
Hendersonville, NC
04.1999 - 04.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized electronic health record systems to manage patient information accurately.
- Collaborated with healthcare teams to streamline communication and improve service delivery.
- Trained new team members on best practices in customer service protocols and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Scheduled appointments at checkout.
- Scheduled new patient Appointment, Worked with providers to facilitate urgency of new patient referrals.
- Scheduled any procedures or tests as needed
Education
High School Diploma -
Edneyville High School
Hendersonville, NCNo Degree -
Blue Ridge Community College
Flat Rock, NCSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Customer and client relations
- Customer relations
- Critical thinking
- Appointment scheduling
- Multi-line phone proficiency
- Computer proficiency
Timeline
Administrative Assistant
Four Seasons Hospice
04.2020 - Current
Customer Service Representative
Pardee Hospital
04.1999 - 04.2020
High School Diploma -
Edneyville High School
No Degree -
Blue Ridge Community College