Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Jordan

Kennesaw,United States

Summary

Office Management and Healthcare Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant III

American Family Care, Inc
Woodstock, Georgia
11.2021 - Current
  • Sanitize, restock and organize exam rooms and medical equipment.
  • Obtain client medical history, medication information, symptoms and allergies.
  • Direct patients to exam rooms, field questions and prepare for physician examinations.
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Collect and process patient specimens according to priority and documented results.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Teach patients about medications, procedures and care plan instructions

Clinic Administrator

American Family Care, Inc
Marietta, Georgia
04.2016 - 12.2020
  • Coordinated patient care services with staff, physicians, patients and other practice departments.
  • Verified patients had positive experience by providing exemplary customer service.
  • Observed staff performance to monitor conflict management and performance skills.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Successfully stayed within budget parameters by maintaining appropriate staff to patient ratios and monitoring supply use and ordering.

Lab Technician

American Family Care, Inc
Woodstock, Georgia
02.2015 - 04.2016
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Processed patient specimens according to priority and documented results.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Calibrated and maintained instruments to keep equipment fully operational.

Medical Assistant

Georgia Urology
Roswell, Georgia
09.2013 - 12.2014
  • Documented vital signs and health history for patients in clinic and procedure center environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared patients for X-rays, surgical procedures, suture removal and catheter changes.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.

Medical Assistant

Emory Healthcare
Marietta, GA
06.2009 - 05.2013
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA
08.2022

Diploma & Certification - Clinical Medical Assisting

Georgia Medical Institute-Dekalb
Atlanta, GA

Skills

  • Employee Performance Evaluations
  • Employee Recruitment and Hiring
  • Employee Work Scheduling
  • Clinical and Operational Judgement
  • Problem Anticipation and Resolution
  • Microsoft Office
  • Research
  • Team Collaboration

Certification

  • RMA - Registered Medical Assistant

Timeline

Medical Assistant III

American Family Care, Inc
11.2021 - Current

Clinic Administrator

American Family Care, Inc
04.2016 - 12.2020

Lab Technician

American Family Care, Inc
02.2015 - 04.2016

Medical Assistant

Georgia Urology
09.2013 - 12.2014

Medical Assistant

Emory Healthcare
06.2009 - 05.2013

Bachelor of Science - Psychology

Kennesaw State University

Diploma & Certification - Clinical Medical Assisting

Georgia Medical Institute-Dekalb

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Melissa Jordan