Lisa Kaiser
Summary
Highly skilled and enthusiastic Practice Manager with more than 30 years of experience first as a Certified Medical Assistant then Practice Manager. managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practice by providing exceptional customer service. Well-versed in handling electronic health records. Successful at handling patient relations for Multi-Physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful at forming partnerships with hospitals and specialty practices to extend patient care reach. Goal-driven Practice Manager well-versed in recruiting, training and managing employees to provide exceptional patient care services. Highly organized and hardworking with excellent planning and program management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Practice Manager/Certified Medical Assistant
Atlantic Medical Group
02.2024 - Current
- Transferred to Primary Care of Farmingdale from Family Practice of Freehold.
- Assisted in the opening of a brand new Medical Office within our Growing Atlantic Medical Group Practice.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Practice Manager/Certified Medical Assistant
Family Practice Of Centrastate/Freehold
01.2014 - 02.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations appointment scheduling, patient records management and billing functions.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 15 office personnel 5 Physicians and Clinicians. Including 2 Specialty Practices utilizing space in that
- Ordered all office supplies and kept check on inventory levels.
Lead Certified Medical Assistant
Family Practice Central Jersey / Kenneth Faistl MD
01.1999 - 02.2014
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Colts Neck Medical Associates
02.1992 - 02.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
Education
Medical Assistant - Medical Assistant
Star Technical Institute
Lakewood11.1991
Associate of Arts - Liberal Arts And General Studies
Ocean County College
Toms River, NJ05.1983
High School Diploma -
Brick Township High School
Brick Town, NJ06.1981
Skills
- Schedule Management
- Practice Management
- Workflow Management
- Policy Implementation
- Employee performance
- Electronic Health Records
- New Hire Training
- Staff Development
- Supplies Ordering
- Continuous Improvement
- Medical personnel recruitment
- Performance Metrics
- Decision-Making
- Training and mentoring
- Staff Supervision
- Critical Thinking
- Staff Scheduling
- Patient Education
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Clinical Staff Management
- HIPAA Guidelines
- Facility Inspections
- Inventory and restocking
- Patient Safety
- Certified in CPR/AED
- Immunizations
Certification
- CMA - Certified Medical Assistant. Current certification by the American Association of Medical Assistants.
Timeline
Practice Manager/Certified Medical Assistant
Atlantic Medical Group
02.2024 - Current
Practice Manager/Certified Medical Assistant
Family Practice Of Centrastate/Freehold
01.2014 - 02.2024
Lead Certified Medical Assistant
Family Practice Central Jersey / Kenneth Faistl MD
01.1999 - 02.2014
Certified Medical Assistant
Colts Neck Medical Associates
02.1992 - 02.1999
Medical Assistant - Medical Assistant
Star Technical Institute
Associate of Arts - Liberal Arts And General Studies
Ocean County College
High School Diploma -
Brick Township High School