Melissa Jordan
Virginia Beach,VA
Summary
Meticulous Accounting Manager promotes 2 years of financial management experience combined with expansive leadership success. Monitors Accounts Payable and Accounts Receivables functions to foster accuracy and implement process improvements. Organized problem-solver with superior financial acumen coupled with effective communication skills and strength in data analysis.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Accounting Manager
Spring Oaks Capital
11.2021 - Current
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Strengthened internal communication channels between finance team members through regular meetings and collaborative tools.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Oversaw the month-end closing process, ensuring timely and accurate financial statement preparation.
Covid
04.2021 - 11.2021
This is when covid happen and my kids were out of school.
Collections Account Manager
Crescent Bank
04.2016 - 04.2020
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
Collection Customer Service Representative
Capital One Bank N.A
10.2009 - 03.2015
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Collections Agent
Bank of America
03.2007 - 09.2009
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Directed day-to-day collections functions.
- Achieved performance goals on consistent basis.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA01.2005
Skills
- Proficient in computer skills, ie Microsoft Office software and Internet, spreadsheet
- Journal Entries
- Bookkeeping
- Financial Reporting
- Bank Reconciliation
- AP and AR management
- Audits
- General ledger accounting
- Invoicing
- Bank account reconciliations
- Finance
- Month-end reporting
- Strong listening/comprehension skills
- Conversational, patient and confident, with a positive attitude
- Accounts receivable management
References
Available upon request
Timeline
Accounting Manager
Spring Oaks Capital
11.2021 - Current
Covid
04.2021 - 11.2021
Collections Account Manager
Crescent Bank
04.2016 - 04.2020
Collection Customer Service Representative
Capital One Bank N.A
10.2009 - 03.2015
Collections Agent
Bank of America
03.2007 - 09.2009
High School Diploma -
Western Branch High School
Similar Profiles
Z. Blanche LottZ. Blanche Lott
Accounting Specialist at Spring Oaks CapitalAccounting Specialist at Spring Oaks Capital
Derricka HenryDerricka Henry
Collections Specialist at Spring Oaks Capital LLCCollections Specialist at Spring Oaks Capital LLC
Kelly StrykowskiKelly Strykowski
Account Manager, Negotiator at Spring Oaks CapitalAccount Manager, Negotiator at Spring Oaks Capital