Melissa Jordan
Jacksonville
Summary
Transformational leader with 10+ years of experience in hospitality, customer service, and management, driving growth and excellence through visionary leadership, staff empowerment, and exceptional guest experiences, with a proven track record of thriving in dynamic environments and inspiring positive change.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Daily's
Jacksonville
09.2025 - Current
- Provided expedient, courteous customer service in a high-volume retail environment while accurately operating cash registers and POS systems.
- Handled cash, credit, and debit transactions with meticulous attention to detail.
- Maintained store cleanliness, stocked shelves and coolers, monitored fuel pumps, and assisted customers as needed.
- Verified identification for age-restricted purchases and adhered to safety, security, and loss prevention protocols.
- Resolved customer concerns professionally to ensure a positive customer experience.
Head Bartender / Bar Manager
Bottlenose Brewing
Jacksonville
01.2024 - 05.2025
- Directed daily bar operations, including staff training and inventory management, while educating patrons on craft beer styles and pairings.
- Collaborated with the events team to ensure seamless execution of brewery events and adherence to alcohol service regulations.
- Optimized inventory control and ordering processes to minimize waste and maximize stock levels.
- Negotiated favorable pricing agreements with suppliers for beverages and supplies.
- Implemented strategic cost-saving initiatives, resulting in a 30% reduction in beverage costs without compromising quality.
- Maintained a clean and organized bar environment, adhering to stringent health and safety standards.
- Provided exceptional customer service, ensuring prompt greetings and efficient order processing.
- Accurately managed cash transactions and reconciled POS drawers at the end of each shift.
- Successfully increased sales by 20% through effective upselling techniques.
Head Housekeeper / Supervisor
The WorkPlace Group
Jacksonville
08.2023 - 01.2025
- Supervised janitorial teams, equipment maintenance, and inventory management.
- Ensured adherence to quality and safety protocols while training personnel and addressing client requirements.
- Oversaw daily operations, maintaining stringent cleanliness standards.
- Optimized supply inventory, reducing expenditures while ensuring availability.
- Trained new staff members on procedures, safety protocols, and corporate policies.
- Fostered a positive and productive team environment.
- Monitored expenses while maintaining superior service quality. Led infection control training initiatives during public health crises (e.g., COVID-19).
General Manager
Moe's Southwest Grill
Jacksonville
09.2019 - 05.2023
- Elevated to General Manager within a year, leveraging visionary leadership and operational expertise to drive transformative growth.
- Spearheaded daily restaurant operations, including staff development, customer delight, and financial stewardship.
- Crafted and executed innovative strategies to fuel growth and profitability.
- Empowered a high-performing team of 21 employees, providing guidance and support to unlock their full potential.
- Nurtured robust vendor and customer partnerships to propel business objectives.
- Boosted customer traffic by 25% through targeted marketing initiatives, igniting a loyal customer base.
- Ensured a safe and healthy environment through proactive inspections and corrective actions.
- Introduced loyalty programs to foster repeat business and drive long-term growth.
Promotional Specialist
Various Establishments
Jacksonville
02.2007 - 12.2018
- Elevated event experiences and VIP services
- Nurtured meaningful connections with guests.
- Ensured a safe and vibrant nightlife atmosphere.
Call Center Representative
DCI
Jacksonville
10.2014 - 07.2015
- Collected overdue payments, negotiated arrangements, and maintained detailed records while exceeding daily goals.
Leasing Agent / Training Assistant
Lake Gray Apartments
Jacksonville
09.2012 - 11.2014
- Handled leasing processes, conducted tours, managed tenant relations, and maintained CRM data.
Front Desk Receptionist
Greene Tree Services
Jacksonville
08.2007 - 09.2012
- Answered calls, scheduled appointments, managed mail and calendars, and supported event coordination.
Education
Medical Assisting -
Job Corps
Homestead, FLGeneral Studies -
Skills
- Customer relationship development
- Accommodation Management
- Inventory administration
- Craft beer expertise
- Staff supervision
- Data management
- Operational management
- Time optimization
- Inventory and scheduling coordination
- Microsoft Office proficiency
- POS systems
- Windows operating system
- Networking event recruitment
Certification
- Driver's License
- ServSafe
- Food Safety Certification
- Food Handler Certification
Languages
- Spanish
- English, Fluent
- Spanish, Intermediate
Languages
Spanish
Limited
Timeline
Customer Service Representative
Daily's
09.2025 - Current
Head Bartender / Bar Manager
Bottlenose Brewing
01.2024 - 05.2025
Head Housekeeper / Supervisor
The WorkPlace Group
08.2023 - 01.2025
General Manager
Moe's Southwest Grill
09.2019 - 05.2023
Call Center Representative
DCI
10.2014 - 07.2015
Leasing Agent / Training Assistant
Lake Gray Apartments
09.2012 - 11.2014
Front Desk Receptionist
Greene Tree Services
08.2007 - 09.2012
Promotional Specialist
Various Establishments
02.2007 - 12.2018
Medical Assisting -
Job Corps