Samantha Pancoast
Walmart
Tenino,WA
2025
years of professional experience
Dynamic customer service professional with extensive experience at TeleTech Holdings, excelling in transaction processing and customer relationship development. Proven ability to resolve issues promptly while maintaining professionalism and courtesy. Skilled in cash handling and fostering positive client relationships, contributing to enhanced customer satisfaction and loyalty.
Work History
Customer Service Representative
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted customers with account inquiries, providing clear and concise information.
- Collaborated with team members to enhance customer service experiences and resolve issues promptly.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Customer Service Representative
- Assisted customers with inquiries and issues, ensuring timely resolution and satisfaction.
- Managed customer accounts using CRM software to track interactions and follow-up actions.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Trained new representatives on company policies and customer service best practices.
Cashier
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, enhancing service experience.
- Maintained accurate cash drawer balances through regular reconciliation.
- Collaborated with team members to ensure clean and organized checkout areas.
Cashier
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted customers with account inquiries, providing clear and concise information.
- Collaborated with team members to enhance customer service experiences and resolve issues promptly.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Cashier
11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, enhancing service experience.
- Maintained accurate cash drawer balances through regular reconciliation.
- Collaborated with team members to ensure clean and organized checkout areas.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at checkout, ensuring availability of essential items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Nursing Assistant
1 Year 5 Months- Assisted residents with daily living activities to enhance quality of life.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to implement care plans effectively.
- Provided emotional support and companionship to residents, fostering a positive environment.
- Maintained cleanliness and safety of resident areas following health regulations.
- Responded promptly to resident needs, ensuring timely assistance and care delivery.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Education
- Human Services
Skills
Attention to detail
Professionalism and courtesy
Money handling
Deposit and withdrawal management
Customer relationship development
Patience and empathy
Transaction processing
Listening and comprehension
Relationship building
Cash handling expertise
Data entry efficiency
Sales and Cross-selling
Decision-making
Customer needs assessment
Customer relationship management (CRM)
Balance transfers
Stress tolerance
Timeline
Cashier
Walmart
08.2023 - 07.2024Read More
Nursing Assistant
Fitzwater Assisted Living
03.2017 - 08.2018Read More
Customer Service Representative
TeleTech Holdings
Read More
Customer Service Representative
AGEIS
Read More
Cashier
Foodlion Grocery Store
Read More
Cashier
Tygart Valley Cinemas
Read More
University of Phoenix
from Human Services
Read More