Melissa Kafton
564 Banfield Ave, Follansbee,WV
Summary
Dynamic and compassionate professional with experience in high-stress environments, including serving as a 911 Dispatcher for Brooke County Commission. Skilled in critical thinking and problem-solving, with certifications in CPR, APCO, and NCIC. Proven track record in enhancing team collaboration, multitasking abilities, and time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Brooke County Commission
2023.04 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations.
State Tested Nurses Aid
Trinity Medical Center West
2020.03 - 2023.12
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
State Tested Nurses Aid
Sienna Skilled Nursing And Rehabilitation
2019.01 - 2020.03
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Crew Member
McDonald's
2016.10 - 2019.10
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Jefferson County Christian School
125 Fernwood Road, Wintersville OH 4395305.2018
Skills
- Decision-Making
- Problem-Solving
- Critical Thinking
- Computer Skills
- Teamwork and Collaboration
- Client and Record Confidentiality
Certification
- Association of Public-Safety Communication Officials (APCO)
- National Crime Information Center (NCIC)
- State Certified Nurse's Aid (STNA)
Timeline
911 Dispatcher
Brooke County Commission
2023.04 - Current
State Tested Nurses Aid
Trinity Medical Center West
2020.03 - 2023.12
State Tested Nurses Aid
Sienna Skilled Nursing And Rehabilitation
2019.01 - 2020.03
Crew Member
McDonald's
2016.10 - 2019.10
High School Diploma -
Jefferson County Christian School
- Association of Public-Safety Communication Officials (APCO)
- National Crime Information Center (NCIC)
- State Certified Nurse's Aid (STNA)
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