Melissa Karr
London,KY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate professional with background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans.
Successfully improved client well-being and facilitated community resource connections in previous roles. Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Overview
10
10
years of professional experience
Work History
Senior Therapeutic Support Specialist
Benchmark Family Services
London, KY
09.2023 - Current
- Developed and implemented behavior plans for clients as needed.
- Attended regular clinical supervision meetings to discuss cases and receive feedback from supervisors.
- Provided crisis intervention services as needed, including risk assessment and safety planning.
- Monitored client progress toward treatment goals and objectives.
- Engaged in community outreach activities to promote awareness of available services within the agency's network.
- Created a safe environment where clients feel comfortable expressing their thoughts, feelings, and experiences without fear of judgement or ridicule.
- Assisted clients in developing coping strategies for dealing with stressors.
- Demonstrated sound judgment when making decisions related to client care.
- Documented client behaviors and functional levels for treatment team members.
- Encouraged participation in social integration activities and group-based events.
- Supported individuals one-on-one in line with treatment plan and individual emotional needs.
- Used therapies to help eliminate inappropriate behaviors and manage triggering events.
- Helped patients understand appropriate behaviors and responses using behavior modeling.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Prepared patients for self-management and decision-making responsibilities.
- Reminded patients to take prescribed medications or nutritional supplements.
- Collaborated with social workers to support patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained accurate records and documented client data in company databases.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Assisted with identifying behavioral goals and implementing interventions.
Department Team Lead
Walmart
Corbin, KY
12.2021 - 09.2023
- Coached, mentored, and evaluated department staff performance.
- Served as a mentor for junior staff members providing guidance on career development paths.
- Provided guidance on how to handle difficult situations or customers.
- Participated in recruitment activities such as interviewing potential candidates for positions within the department.
- Resolved customer complaints in a timely manner.
- Assisted with the development of departmental goals and objectives.
- Oversaw daily operations of the team including delegating tasks, setting deadlines.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to department functions.
- Conducted regular quality assurance checks of work products and services provided by team members.
- Monitored employee attendance for compliance with company policies.
- Developed and implemented new procedures to improve customer service delivery.
- Facilitated cross-functional collaboration between teams and departments.
- Ensured that all employees had the necessary resources to perform their jobs effectively.
- Analyzed data to identify trends or areas needing improvement.
- Organized and scheduled team meetings to ensure efficient workflow.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Managed daily operations, ensuring efficient workflow and productivity.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Assistant Manager
Walmart
Corbin, KY
03.2020 - 12.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Support Manager
Walmart
Corbin, KY
10.2014 - 03.2020
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
- Resolved escalated customer complaints in a timely manner.
- Assisted in the development of long-term strategies for improving customer service processes.
- Ensured compliance with company policies, procedures, and industry regulations.
- Identified opportunities for process improvements within the department.
- Ensured compliance with applicable laws and regulations regarding customer service practices.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Trained new employees on company policies and procedures related to customer service.
- Evaluated employee performance against established objectives and standards.
- Coordinated with external vendors to resolve complex technical problems.
- Facilitated communication between internal departments to ensure efficient problem resolution.
- Implemented techniques to reduce wait times for customers calling the contact center.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Conducted regular meetings with staff members to discuss challenges faced by customers.
- Monitored customer service performance metrics and identified areas for improvement.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Improved internal processes to increase customer response times and employee productivity.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Consulted with customers to gather and define requirements.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Reported concerns and recommendations from clients and employees to senior management.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Led weekly team meetings to communicate business updates and review team performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Science - Education
Eastern Kentucky University
Richmond, KY05-2005
Skills
- Collaboration and Teamwork
- Maintaining Client Records
- Behavioral Management
- Client Home Visits
- Active Listening
- Implementing Client Care Plans
- Reliability
- Relationship Building
- Workflow Management
- Crisis Intervention
- Coping Techniques
- Self Motivation
- Client Advocacy
- Task Prioritization
- Problem-Solving
- Excellent Communication
- Multitasking
- Adaptability
- Interpersonal Skills
- Adaptability and Flexibility
- Time management abilities
- Teamwork and Collaboration
- Written Communication
- De Escalation Tactics
- Microsoft Office
- Decision-Making
- Quality Assurance
Affiliations
- In my past time, I love to go for runs, play a variety of sports, and read
Accomplishments
- Inducted into the International Black Belt Hall of Fame.
Timeline
Senior Therapeutic Support Specialist
Benchmark Family Services
09.2023 - Current
Department Team Lead
Walmart
12.2021 - 09.2023
Assistant Manager
Walmart
03.2020 - 12.2021
Support Manager
Walmart
10.2014 - 03.2020
Bachelor of Science - Education
Eastern Kentucky University
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