Melissa Kase

Directed the leadership and management of a prestigious client Corporate Services account, which included cafeteria, catering, and hot food service for multiple Amazon accounts.

• Developed and enhanced management team skills while building innovative operating systems to meet corporate objectives and financial goals.
• Oversaw daily operations ensuring smooth functioning of dining services.
• Managed staff recruitment, training, and performance evaluations effectively.
• Developed and implemented operational strategies to enhance service quality.

• Drove year-over-year sales growth through strategic seasonal offerings in the catering and cafe program.
• Directed business operations, focusing on budgeting, staffing, scheduling, inventory control, customer service, and sales to optimize performance.
• Oversaw daily operations for corporate dining accounts, streamlining processes across cafe, catering, vending, micro-market, and branded concepts.

• Increased restaurant sales 2% YOY through targeted promotional and local marketing efforts.
• Scheduled guest relations while ensuring adherence to service standards.
• Coordinated with Banquet Manager to set up, break down, and organize corporate functions, family events, and upscale galas across 75,000 square feet of meeting space.

• Managed operations across 12 food and beverage outlets, including Shipyard Brew Pub and Starbucks, ensuring compliance with union regulations.
• Oversaw food, beverage, and labor expenses to maintain profitability.
• Developed and implemented mass-marketing materials, resulting in increased sales across all outlets.

• Coordinated with the Banquet Manager to set up, break down, and organize corporate functions, family events, and upscale galas.
• Responsible for scheduling, training and managing employees for catered events up to 1000 plus guests.
• Coordinated banquet event logistics and ensured smooth operations.
• Assisted in supervising banquet staff and training new team members.
• Managed inventory of banquet supplies and equipment for events.