Melissa Keiser
Wayland,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Receptionist
Money Savers Tax
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
Rural Carrier Associate
United States Postal Service
03.2021 - 10.2023
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Distributed mail in a vehicle and on foot to residences and businesses, delivering to approximately 600 customers per shift.
Assistant Store Manager
The Uniform Outlet
12.2018 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased sales by 30% as acting manager in three months.
Homemaker
Keiser Household
11.2001 - 12.2018
- Stay-at-home-mom
- Raised two children
Operations Dispatcher
Kent County Department Of Aeronautics
08.1994 - 11.2001
- Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
- Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
- Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
- Answered phone calls and responded to customer emails.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI06.1987
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Mail handling
- Mail distribution
- Security awareness
- Customer Service
- Attention to Detail
- Problem-Solving
- Courteous and Professional
Timeline
Receptionist
Money Savers Tax
01.2023 - Current
Rural Carrier Associate
United States Postal Service
03.2021 - 10.2023
Assistant Store Manager
The Uniform Outlet
12.2018 - 12.2019
Homemaker
Keiser Household
11.2001 - 12.2018
Operations Dispatcher
Kent County Department Of Aeronautics
08.1994 - 11.2001
High School Diploma -
East Kentwood High School
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