Melissa Keiser
Wayland,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Receptionist
Money Savers Tax
304 44th St SW, Grand Rapids, Michigan 49548
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
Rural Carrier Associate
United States Postal Service
9339 Cherry Valley Ave SE, Caledonia, MI 49316
03.2021 - 10.2023
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Distributed mail in a vehicle and on foot to residences and businesses, delivering to approximately 600 customers per shift.
Assistant Store Manager
The Uniform Outlet
350 84th St SW, Suite 1040, Byron Center, MI 49315
12.2018 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased sales by 30% as acting manager in three months.
Homemaker
Keiser Household
1727 Water Lily Ln, Wayland, MI 49348
11.2001 - 12.2018
- Stay-at-home-mom
- Raised two children
Operations Dispatcher
Kent County Department Of Aeronautics
5500 44th St SE, Grand Rapids, MI 49512
08.1994 - 11.2001
- Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
- Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
- Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
- Answered phone calls and responded to customer emails.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI06.1987
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Mail handling
- Mail distribution
- Security awareness
- Customer Service
- Attention to Detail
- Problem-Solving
- Courteous and Professional
Timeline
Receptionist
Money Savers Tax
01.2023 - Current
Rural Carrier Associate
United States Postal Service
03.2021 - 10.2023
Assistant Store Manager
The Uniform Outlet
12.2018 - 12.2019
Homemaker
Keiser Household
11.2001 - 12.2018
Operations Dispatcher
Kent County Department Of Aeronautics
08.1994 - 11.2001
High School Diploma -
East Kentwood High School