Melissa Krause
Chippewa Falls,WI
Summary
Efficient Regional Office Manager known for high productivity and completing tasks with precision. Specialized in strategic planning, team leadership, and operational improvement, which are crucial for driving organizational success. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple locations. Committed to fostering professional growth within teams while maintaining focus on achieving business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Office Manager
Summit Dental Consulting
Eau Claire, WI
02.2016 - Current
- Conducted regular meetings with regional staff to review operations and develop strategies for improvement.
- Led internal audits of all operational activities within the region on a periodic basis.
- Established work procedures or schedules to organize daily work of administrative staff.
- Oversaw the implementation of new processes and procedures in the region.
- Negotiated contracts with external vendors and suppliers on behalf of the organization.
- Monitored office supplies to replenish needed inventory before depletion.
- Planned and controlled budgets for contracts, equipment and supplies.
- Pitched in to help with office tasks during busy periods and staff absences.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Provided direction and guidance to staff in order to meet established goals and objectives.
- Organized and maintained documents, files and records.
- Resolved customer complaints quickly and effectively.
- Implemented best practices throughout the region to increase efficiency and productivity.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Identified areas of improvement across all operational activities within the region.
- Maintained relationships with key stakeholders such as vendors, suppliers, partners.
- Managed regional office operations and ensured compliance with organizational policies and procedures.
- Assisted in resolving escalated customer complaints within the region.
- Created marketing campaigns tailored specifically for each target market within the region.
- Developed, monitored, and reported on regional budget performance.
- Coordinated and conducted classes to teach procedures to new staff members.
- Monitored customer service standards across the region to ensure quality assurance.
- Coordinated regional staff recruitment activities to ensure staffing needs were met.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Managed staff scheduling, payroll, and performance evaluations.
- Organized regional training programs for employees in order to promote professional development.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Prepared monthly reports detailing regional performance metrics for senior management review.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Business Management
Upper Iowa University
Fayette, IA05-2006
Dental Hygiene - Dental Hygiene
Northcentral Technical College
Wausau, WI05-2001
Skills
- Team coordination
- Human resources
- Records and database management
- Staff training
- Inventory and supply oversight
- Staff management
- Adaptability and flexibility
- Meeting coordination
- Work Planning and Prioritization
- Operational improvements
- Facility management
- Policy and procedure modification
- Relationship building
- Analytical skills
- Workflow management
- Organizational skills
- Presentation design
- Update policies
- Professionalism
- Verbal and written communication
- Event coordination
- Staff supervision
- Problem solving
- Time management
- Team collaboration
- Performance evaluation
- Employee training
- Customer service
- Staff recruitment
Affiliations
- Running and working out
- Spending time with family and friends
- Skiing, snowshoeing, snowmobiling, fishing, boating in the summer
- Mom of 3
Certification
- Dental Hygiene License
- CPR certified
- Laser certified
- Anesthetic certified
References
References available upon request.
Timeline
Regional Office Manager
Summit Dental Consulting
02.2016 - Current
Bachelor of Science - Business Management
Upper Iowa University
Dental Hygiene - Dental Hygiene
Northcentral Technical College