Summary
Overview
Work History
Education
Skills
Certification
Community Involvement
Timeline
Generic

Melissa K Savel

Wellington,OH

Summary

Head Teller/CSR with 26+ years of experience. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Farmers Savings Bank
09.2023 - Current
  • Assist customers in opening new accounts: personal, business, trust, estate & certificates of deposit.
  • Assist customers in balancing accounts, resolving errors.
  • Assist customers with activating debit cards, online & mobile banking.
  • Answer approximately 50 calls/day.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.

Head Teller

Farmers Savings Bank
04.2005 - Current
  • Maintain vault and drawer cash with efficiency and accuracy often counting more than $80,000/day.
  • Teller trainer, mentor.
  • Author step by step guides & instruction manuals.
  • Balance the branch, find errors/outages & make proper corrections.
  • Assisted customers by handling transactions including deposits, money orders, & loan payments.
  • Assist customers with activating debit cards.
  • Oversee opening & closing procedures of the branch, ensuring proper security procedures are closely followed.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Create teller schedule to keep weekly and weekend shifts properly staffed.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Investigated and promptly resolved issues with customer accounts.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.

Back-Up CSR

Farmers Savings Bank
02.2003 - 04.2005
  • Open new accounts for new & existing customers such as checking, savings, certificates of deposit.
  • Answered an average of 50 calls/day
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Teller

Farmers Savings Bank
04.1999 - 01.2005
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Wellington High School
Wellington, OH
06.1990

Short Term Technical Certificate - General Business Administration

Lorain County Community College
Elyria, OH
12.2024

Associate of Arts -

Lorain County Community College
Elyria, OH
12.2026

Skills

  • Proficient with Word, Excel, Power Point
  • Collaborator
  • Excellent time management skills
  • Resourceful
  • Calm under pressure
  • Interpersonal communication
  • Organization and time management
  • Dependable and responsible
  • Attention to detail
  • Analytical and critical thinking

Certification

  • Walters Kluwer
  • IRA Training
  • Regulatory University

Community Involvement

Boy Scout Troop 414, Wellington: served as Scout Leader, Merit Badge Counselor, Treasurer, Fair Parking Coordinator, Committee Member & Mean Mom since 2010, Wellington Schools: read mom, classroom helper, crochet teacher, Volunteer for community events: Cheese Sizzle Booth, committee member, bell ringing, Church: Ladies Bible class teacher, kids class teacher, clean building, organize meal trains, plan two ladies retreats each year (spring & fall)

Timeline

Customer Service Representative

Farmers Savings Bank
09.2023 - Current

Head Teller

Farmers Savings Bank
04.2005 - Current

Back-Up CSR

Farmers Savings Bank
02.2003 - 04.2005

Teller

Farmers Savings Bank
04.1999 - 01.2005

High School Diploma -

Wellington High School

Short Term Technical Certificate - General Business Administration

Lorain County Community College

Associate of Arts -

Lorain County Community College

Similar Profiles

CREATE PROFILE