Melissa Kunzer
Chicago,IL
Summary
Versatile and dynamic, with a proven track record at Echeng Corp., I excel in customer service and advanced driving techniques. Demonstrated leadership and problem-solving skills have enhanced team productivity and client satisfaction. Expert in maintaining confidentiality and safety, ensuring top-notch service in every interaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Professional Chauffeur
Echeng Corp.
10.2014 - Current
- Assisted passengers with luggage to provide seamless door-to-door service.
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
Unarmed Security Officer
Smart Solutions Inc.
09.2023 - 06.2024
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Manager
7-eleven
11.2014 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed and motivated employees to be productive and engaged in work.
Education
GED -
Amundsen High School
Chicago, IL06-2002
Skills
- Defensive Driving
- Advanced Driving Techniques
- Customer Service
- Building Security
- Maintaining confidentiality
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Unarmed Security Officer
Smart Solutions Inc.
09.2023 - 06.2024
Manager
7-eleven
11.2014 - 12.2018
Professional Chauffeur
Echeng Corp.
10.2014 - Current
GED -
Amundsen High School
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