Melissa Kuznicki
ALPENA,MI
Summary
Accomplished Supervisor with a proven track record at North East Michigan Community Mental Health, enhancing team productivity by over 20% through effective leadership and problem-solving. Expert in customer service and team building, adept at fostering a culture of continuous improvement and professional development. Demonstrates exceptional verbal communication and employee motivation skills.
Overview
15
15
years of professional experience
Work History
Supervisor
North East Michigan Community Mental Health
08.2012 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Cashier
Niemans Family Market
09.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Check Into Cash
11.2009 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - General Studies
Alpena High School
Alpena, MI06.1995
Skills
- Training and mentoring
- Customer service
- Employee motivation
- Team building
- Verbal and written communication
- Coaching and mentoring
- Documentation and reporting
- Staff education
- Teamwork and collaboration
- Reliability
- Teamwork
Timeline
Cashier
Niemans Family Market
09.2016 - 03.2017
Supervisor
North East Michigan Community Mental Health
08.2012 - Current
Customer Service Representative
Check Into Cash
11.2009 - 09.2012
Diploma - General Studies
Alpena High School
Similar Profiles
DELLA WADEDELLA WADE
Outpatient Therapist at Community Mental Health For Central MichiganOutpatient Therapist at Community Mental Health For Central Michigan
Laura RonkLaura Ronk
Case Manager at Community Mental Health Of Central MichiganCase Manager at Community Mental Health Of Central Michigan
Kristy FrucheyKristy Fruchey
RN at Community Mental health of central michiganRN at Community Mental health of central michigan