Melissa Lacey
Maple Park,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
8
8
years of professional experience
Work History
Referral Send Outs Specialist
Advocate Medical Group
07.2011 - 11.2019
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Partnered with other departments to provide top-notch service to clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
Education
Associate of Science - Medical Genetics
Waubonsee Community College
Sugar Grove, IL05.2011
Skills
- Financial Recordkeeping
- Multi-Line Telephone Systems
- Medical Filing
- Productivity Standards
- Investigate Complaints
- Improve Patient Care
- Customer Experience
- Customer Support
- Information Updates
- Customer Retention
- Organization and Time Management
- Medical Services Administration
- Outbound Calling
- Organize Community Support
- Professional Bedside Manner
- Health Information Access Management
- Customer Satisfaction
- Prepare Reports
- Insurance Authorizations
- Clerical and Filing Support
- Routing Lab Results
- Active Listening Skills
- Customer Interaction
- Performance Feedback
Timeline
Referral Send Outs Specialist
Advocate Medical Group
07.2011 - 11.2019
Associate of Science - Medical Genetics
Waubonsee Community College
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