Shamus Riley
Kenmore,WA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. High-energy team player and customer relations specialist with education and experience in Healthcare Administration and General Biology. Record of performance in meeting and/or exceeding organizational objectives. Efficient, organized, and detail-oriented individual with excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Lab Supervisor, Client Services & Send Outs
Seattle Children's Hospital
11.2021 - Current
- Supervise team of ten in day-to-day operations of Laboratory Client Services and Send Outs. Responsible for both teams' administrative tasks, customer service, reference lab sample registration/accessioning, and billing support.
- Interview, select, develop, and retain caliber of employee necessary to provide timely, effective, and thorough services to all laboratory stakeholders.
- Lead process improvement initiatives aimed at improving patient care, lab customer service, flow of community service specimens, and billing activities.
- Heavily involved in pre-analytical operations; attending weekly pre-analytical operations meetings and monthly lab stewardship meetings.
- Lead monthly Send Outs Operations meetings.
- Manage and audit over 500 test pages in Seattle Children's test directory annually.
- Submit new test builds to our lab's Epic analysts, validate builds in a test environment, and communicate changes and go live dates to all stakeholders.
- Handle complaints and provide appropriate solutions and alternatives within appropriate timeframes. Follow up with involved parties to achieve resolution.
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interact with clients on regular basis to quickly alleviate issues and provide project updates.
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities.
Head Coach
Washington Select Warriors
07.2016 - Current
- Instruct groups and individual players.
- Lead off-season workouts and practice sessions, twice per week.
- Evaluate individual knowledge, skills, and strengths, and assign positions to maximize talent areas.
- Increase overall team proficiency and camaraderie by using educational drills and activities.
- Promoted good sportsmanship with competing teams on- and off-field.
- Organized scrimmages to increase competitive attitude and skills.
Lab Services Coordinator
Seattle Children's Hospital
02.2017 - 11.2021
- Lead team of four to facilitate flow of biological samples and information to and from outside institutions for laboratory services.
- Perform accurate and timely entry of test results into our laboratory information system.
- Manage multiple phone lines and team email to provide general information, test results, specimen requirements, and other general support.
- Provide timely and effective service to all stakeholders, including patients, families, outside clients, and hospital staff.
- Manage and audit over 500 test pages in Seattle Children's test directory annually.
- Manage department's work from home schedule.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
Lab Assistant III
Seattle Children's Hospital
08.2016 - 02.2017
- Assisted with support duties such as receiving specimens, labeling specimens, aliquoting specimens, and triaging specimens to correct testing section.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Demonstrated flexibility working in fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Logged samples correctly into laboratory information system.
- Managed all outgoing (send-out) samples; creating batches and packaging all send-out specimens by utilizing IATA's shipping guidelines.
Accessioner I
Pathology Associates Medical Laboratories (PAML)
02.2016 - 08.2016
- Followed safety protocols when receiving, handling and storing specimens.
- Processed laboratory specimens and enter patient demographics into laboratory information system.
- Ordered tests for patients and verify physicians, clinics, and hospitals using CRM.
- Labeled, aliquoted, tracked, racked/filed specimens, and utilized reference laboratory test directories for research.
Research Assistant
Eastern Washington University
06.2015 - 09.2015
- Performed statistical, qualitative, and quantitative analysis.
- Assisted in conducting vegetation surveys at Turnbull National Wildlife Refuge.
- Set up and maintained study plots, collected and organized data, and identified vegetation.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Learned more about local flora and fauna.
Varsity Baseball Coach
North Central High School
12.2014 - 06.2015
- Modeled appropriate behavior on- and off-field.
- Planned and directed pitching strategies.
- Planned exercise regimens targeting individual needs and enhancing personal results for pitching staff.
- Coached pitchers on specific position requirements; focusing on both physical and mental aspects of position.
- Conducted six practices each week focused on developing high-performing and well-rounded players.
Education
Master of Business Administration - Health Care Administration
Western Governors University
Salt Lake City, UT10.2020
Bachelor of Science - Biology
Eastern Washington University
Cheney, WA06.2015
Skills
- Leadership
- Specimen Tracking Software
- Laboratory Information Systems (Cerner and Epic)
- Work Planning and Prioritization
- Attention to Detail
- Sensitivity
- Documentation
- Phone Etiquette
- Multitasking
- Trusting Relationships
- Time Management
- Interpersonal Skills
Accomplishments
2019 David Fisher Award for Excellence in Safety Winner
2021 David Fisher Award for Excellence in Safety Nominee
Additional Information
Building Care Project
December 2017 - September 2022
Served as a Home Advisory Team (HAT) member for our laboratory. As a HAT member I assisted with the design of our lab space in the newest building at Children’s, Forest B (Building Care). I attended regular meetings with our consultants and architecture group to ensure that my teams would have a space that was functional and fit their needs. After several delays due to COVID, Forest B went live on September 10th, 2022.
Epic Conversion Project
February 2019 - October 2020
Served as a Subject Matter Expert (SME) for our laboratory’s Send Outs department and helped facilitate our transition to Epic. During the Analysis and Design stages of the project, I reviewed and validated over 2,500 lines of reference ranges and over 200 test builds. In addition to being an SME, I was an Epic Super User and assisted with training and support pre and post go-live. Following Epic go-live, I’ve continued pushing for necessary and meaningful changes to the EHR and our test builds that would positively impact patient care and workflows in the laboratory. I’ve regularly supported departments throughout the laboratory and hospital as an SME; continuously training and helping others with their workflows and/or issues navigating the system.
Timeline
Lab Supervisor, Client Services & Send Outs
Seattle Children's Hospital
11.2021 - Current
Lab Services Coordinator
Seattle Children's Hospital
02.2017 - 11.2021
Lab Assistant III
Seattle Children's Hospital
08.2016 - 02.2017
Head Coach
Washington Select Warriors
07.2016 - Current
Accessioner I
Pathology Associates Medical Laboratories (PAML)
02.2016 - 08.2016
Research Assistant
Eastern Washington University
06.2015 - 09.2015
Varsity Baseball Coach
North Central High School
12.2014 - 06.2015
Master of Business Administration - Health Care Administration
Western Governors University
Bachelor of Science - Biology
Eastern Washington University
Similar Profiles
Mary SantiagoMary Santiago
Patient Access Center Supervisor at Seattle Children's HospitalPatient Access Center Supervisor at Seattle Children's Hospital
Luke George MuskettLuke George Muskett
Certified Nurse's Aide at Seattle Children's HospitalCertified Nurse's Aide at Seattle Children's Hospital
Comeshia BakerComeshia Baker
Senior Lab Assistant Phlebotomist at Seattle Children's HospitalSenior Lab Assistant Phlebotomist at Seattle Children's Hospital