Melissa Lambert
Elkins,WV
Summary
Efficient Registration Representative experienced in managing high patient volumes within busy hospital environments. Achieved productivity and swift task completion through exceptional communication, planning, and a solid understanding of admissions policies, scheduling requirements, and financial procedures. Focused on ensuring smooth registration processes, data entry accuracy, and maintaining confidentiality to enhance customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Registration Representative
Davis Medical Center
Elkins
08.2025 - Current
- Greeted patients and visitors upon arrival at the medical center.
- Collected and verified patient information for accurate registration.
- Assisted patients in completing necessary forms and documentation.
- Managed multi-line phone system to answer inquiries and schedule appointments.
- Maintained confidentiality of patient records and personal information.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Gathered personal and insurance information from each patient.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Checked insurance benefits, received payments and provided receipts.
- Entered all patient information into the registration system accurately and efficiently.
General Manager
Family Dollar
Elkins, WV
06.2021 - 09.2024
- Oversaw daily store operations and ensured customer satisfaction.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and supervised team members to maintain high performance standards.
- Implemented visual merchandising strategies to enhance product displays.
- Developed employee schedules to optimize labor efficiency and coverage.
- Led team meetings to communicate company goals and updates effectively.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Tudors Biscuit World
Buckhannon, WV
06.2018 - 05.2021
- Oversaw daily store operations and ensured customer satisfaction.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and supervised team members to maintain high performance standards.
CAP 1 Associate
Walmart
Clarksburg, West Virginia
10.2017 - 10.2018
- Received and organized merchandise shipments in a fast-paced environment.
- Stocked shelves efficiently while ensuring product placement met company standards.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
Shift supervisor
Sheetz
Philippi, West Virginia
09.2017 - 09.2018
- Supervised team members during high-volume shifts for efficient operations.
- Trained new staff on customer service standards and store policies.
- Monitored inventory levels and restocked items throughout the shift.
General Manager
SUBWAY®Restaurants
Weston, WV
01.2016 - 09.2017
- Oversaw daily store operations and ensured customer satisfaction.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and supervised team members to maintain high performance standards.
Weston Sharp Hospital
HSW
Weston, WV
01.2007 - 01.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
United Summit Center
Health Service Worker
Weston
01.2006 - 01.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Holbrook Nursing Home
CNA
Jane Lew, West Virginia
01.2005 - 01.2006
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Nursing Assistant
Stonewall Jackson Memorial Hospital
Weston, WV
09.2005 - 09.2005
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
Lewis County Senior Center
Health Service Worker
Weston
09.2004 - 09.2005
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Holbrook Nursing Home
Certified nursing assistant
Jane Lew, West Virginia
09.2001 - 09.2004
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
BFS Foods
Weston, WV
- Managed daily store operations and ensured compliance with company policies.
- Directed inventory management and optimized stock levels to meet customer demands.
- Supervised staff performance and provided training to enhance team skills.
Education
State of West Virginia
Weston, WVSkills
- Certified nursing assistant
- Worked Hospitals, Nursing Homes, Home Health, Respite Work, and United Summit Center
- Experience with young people to elderly
References
References available upon request.
Timeline
Registration Representative
Davis Medical Center
08.2025 - Current
General Manager
Family Dollar
06.2021 - 09.2024
General Manager
Tudors Biscuit World
06.2018 - 05.2021
CAP 1 Associate
Walmart
10.2017 - 10.2018
Shift supervisor
Sheetz
09.2017 - 09.2018
General Manager
SUBWAY®Restaurants
01.2016 - 09.2017
Weston Sharp Hospital
HSW
01.2007 - 01.2008
United Summit Center
Health Service Worker
01.2006 - 01.2007
Certified Nursing Assistant
Stonewall Jackson Memorial Hospital
09.2005 - 09.2005
Holbrook Nursing Home
CNA
01.2005 - 01.2006
Lewis County Senior Center
Health Service Worker
09.2004 - 09.2005
Holbrook Nursing Home
Certified nursing assistant
09.2001 - 09.2004
General Manager
BFS Foods
State of West Virginia