Melissa Lambos
TruGreen Limited Partners
Warwick,RI
22
years of professional experience
Senior Administrative Professional with extensive experience in customer service, scheduling, data entry, and quality control. Proven ability to manage multiple projects simultaneously while ensuring timely task completion and accurate record maintenance. Strong communication and organizational skills demonstrated through efficient handling of incoming and outgoing communications.
Work History
Commercial Accounts Specialist
9 Years 4 Months- Manage all aspects of commercial customer accounts, including inquiries, problem resolution, and product/service promotion.
- Maintain an accurate customer database through timely data entry.
- Support business development representatives by coordinating commercial account activities and service agreements.
- Facilitate customer retention by following up on renewals and outstanding balances.
- Conduct outbound calls to commercial customers and prospects to drive growth.
- Act as a liaison between branches and customers to enhance satisfaction.
- Utilize Microsoft Office applications and Salesforce for data management and reporting.
Sales Representative & Customer Service
12 Years 5 Months- Assisted customers via phone, live chat, and email, managing multiple conversations simultaneously.
- Processed replacements, exchanges, returns, repairs, and refunds for customers.
- Provided support for online shopping, credit applications, and international shipping.
- Trained in quality control, inspection, and repairs of received and shipped products.
- Gained experience in bookbinding, jewelry making, machine operations, labeling, and quality control.
- Managed product shipments to buyers and conducted quality inspections.
- Reported non-conformances and maintained quality logs for oversight.
- Performed final inspections and ensured compliance with packaging requirements.
- Communicated with overseas vendors regarding approvals, rejections, and product issues.
- Collaborated with duplication teams to revise and enhance product designs.
Education
- Business Management, Clinical Medical Assistant
High School Diploma
Skills
Human resources operations
Data handling and analysis
Client relationship management
Quality assurance inspections
Strategic development
Timeline
Commercial Accounts Specialist
TruGreen Limited Partners
06.2017 - CurrentRead More
Sales Representative & Customer Service
CoWorx Staffing
01.2005 - 06.2017Read More
Pilgrim High School
High School Diploma
Read More
New England Institute of Technology
from Business Management, Clinical Medical Assistant
Read More