Melissa Layne
Pinedale,WY
Summary
Proven track record at Lakeside Lodge Resort & Marina, enhancing guest satisfaction and streamlining operations. Skilled in customer service and problem-solving, demonstrated through improved efficiency and positive feedback. Excelled in teamwork and adaptability, significantly contributing to a collaborative work environment and operational success.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported other departments during busy periods or staffing shortages, demonstrating flexibility and adaptability within the role.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Ensured rooms met quality standards through regular pre-arrival inspections.
- Demonstrated a positive and professional attitude with guests, coworkers, and management to contribute to a positive work environment and maintain the reputation of the hotel.
Housekeeper
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Event Staff Member
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Marina Dock Hand
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Utilized marine radio systems to communicate with vessels entering or exiting the marina effectively.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
- Facilitated effective communication between boat owners, staff, and management for smooth daily operations.
Hostess/Restaurant Server
The Bear Den
2021.05 - 2022.11
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
Education
Nursing
Utah Tech University
Saint George, UT05.2028
High School Diploma -
Pinedale High School
Pinedale, WY05.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Organized
- Team Communication Strategies
- Teamwork and Collaboration
- Positive Attitude
- Adaptive Learning
- Fast Learner
- Detail Oriented
- Independent
- Reliable
References
Daliah Griffin
JB's Welding
(301) 720-8670
Chelsie Martin
Painted Pony Salon / Owner
(307) 851-8608
Audrey Oderman
Lakeside Lodge Resort and Marina / Owner
(913) 638- 6901
Timeline
Front Desk Agent
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
Housekeeper
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
Event Staff Member
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
Marina Dock Hand
Lakeside Lodge Resort & Marina
2023.05 - 2024.08
Hostess/Restaurant Server
The Bear Den
2021.05 - 2022.11
Nursing
Utah Tech University
High School Diploma -
Pinedale High School
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