MELISSA LEBLANC

San Diego,CA

Summary

Nursing supervisor with 13 years of experience in developing and leading high-performing IV infusion department within fast paced integrative medical setting. Skilled in ensuring patient safety, promoting positive patient outcomes, driving employee engagement, and reducing staff turnover. Key achievement: Successfully built the infusion department within the practice in 2011, expanding the department growing from 1 patient daily to 30+ patients daily with 3-4 nurses on the floor at all times. Prior to nursing I have 10 years in sales as an outside, business to business, senior sales representative, with a focus on customer service, problem solving, and management.

Overview

years of professional experience

Work History

Nursing Supervisor

Center For Health & Wellbeing

San Diego, CA

10.2009 - Current

Improved patient satisfaction by training staff on how to identify, prioritize, report, and resolve problems within same day of occurrence.
Supervised nursing staff members and performed monthly performance evaluations on their work quality.
Wrote all department standard operating procedure manuals and standing orders.
Implemented new protocols into the practice to ensure the patient has an optimal outcome.
Created all marketing content including new branding, brochures, website content.
Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
Provided direct nursing care to patients when personnel was short-staffed.
Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
Upheld high standards of nursing practice through ongoing education offerings for staff members on topics such as pain management or wound care techniques.
Confidently directed overall operation of nursing services and patient care.
Supervised, directed, and motivated high-quality performance from nursing staff.

Senior Sales Representative

Fidelity National Title

01.1998 - 01.2008

Received Sales Rep of the Year award years 2000-2007 for most generated revenue and delivering exemplary service to clients.
Fostered customer relationships to expand the customer base, enhance loyalty and retention.
Pursued over 25 new clients each quarter through self generated leads and established client referrals.
Trained Junior Sales Reps for customer service techniques and cold calling 2002-2008.

Education

Bachelor of Science - Nursing

Point Loma Nazarene University

01.2019

Associates Degree - Nursing

Kaplan College

San Diego

04-2018

Licensed Vocational Nurse Diploma -

Brightwood College