Melissa Lee-Velez
Bronx
Summary
Excellent and highly dependable Office Administrator with over 5 years of experience in successfully solving complex customer problems, exceeding customer and client expectations while performing Administrative, Clerical and Accounting duties. Excellent experience in cash handling and credit transactions, Data entry, Clerical duties with exceptional interpersonal and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Office Administrator/ Bookkeeper
Brims Snacks of NYC
Bronx
12.2022 - 03.2026
- Daily use of Quickbooks to perform bookkeeping such as coordinating accounts payables and receivables to ensure timely payments and accurate records.
- Executed daily account management tasks to maintain accurate client records and support financial integrity.
- Review, verify and process all vendor invoices to ensure that they match purchase orders and receiving documents.
- Reconciling accounts to match daily deposits card payment statements and checks.
- Processed daily cash and card transactions, ensuring accurate and timely customer payments.
- Daily use of Microsoft Outlook to correspond with clients/ customers to provide information about inquiries, conduct follow-ups, and resolve complex issues efficiently.
- Maintaining all files, records of data for clients and vendors as well as archiving old records.
- Creating purchase orders ensuring that all necessities are always in stock.
- Coordinated meetings and appointments to optimize scheduling and ensure efficient use of time.
- Correspond closely with other departments to ensure day to day activities run smoothly and on time.
- Performing daily clerical duties such as routing mails to proper departments as well as sending out mails ensuring that daily operations of office run smoothly.
- Providing exceptional customer service at all times.
- Dispute all discrepancies if needed in a timely manner.
- Full use of Microsoft Excel to track payments due, inventory and perform general data entry.
- Trained new hires to ensure administrative duties are carried out properly.
- Answering multiple phone lines daily while greeting clients and visitors in a professional manner.
Customer Service Cashier
Busch Gardens Williamsburg
Williamsburg
05.2022 - 10.2022
- Processed cash and card transactions accurately while maintaining a balanced register.
- Assisted customers with inquiries and ensured positive experiences at point of sale.
- Handled customer phone inquiries, providing timely and informative responses.
- Restocked shelves with products.
- Supported efficient inventory tracking.
Customer Service Representative
Sutherland Global Solutions
Mandeville
01.2021 - 03.2022
- Handled calls from existing and potential customers to address inquiries and provide timely support.
- Assisted customers with insurance policies and account queries to ensure understanding and satisfaction.
- Managed daily email communications to ensure clarity and responsiveness.
- Prepared and entered data using Microsoft office.
Secretary
Christie's Academy
Jamaica
12.2019 - 12.2020
- Answered multiple phone lines to assist parents and other parties.
- Sent emails and managed basic bookkeeping.
- Maintained communication with parents and associates to ensure clarity.
- Schedule appointments and business meetings for school administration.
- Filed documents and entered student records to maintain accurate information.
- Reported and communicated with Heads of Departments to support smooth daily operations.
Sales Associate
Body and Soul
Jamaica
08.2019 - 12.2019
- Conduct cashier duties and processed customer transactions.
- Assist customers with product selection and inquiries.
- Performed inventory checks and purchased inventory needed.
- Received and stocked inventory in accordance with store procedures.
Education
Some College (No Degree) - Accounting And Business Management
Northern Caribbean University
Jamaica05-2022
High School Diploma - First Class Honors
Decartert College
Manchester, Jamaica06-2019
Middle School - General Studies
Spalding Primary
Manchester, Jamaica06-2014
Skills
- Office Management
- Schedule appointments
- Microsoft 365 proficiency
- QuickBooks
- Outlook proficiency
- QuickBooks proficiency
- Invoicing accuracy
- Cash and credit transactions
- Billing Administrator
- Accounts receivables & Payables
- Attention to detail
- Meeting timely deadlines
- Resolve billing discrepancies
- Problem solving
- Schedule meetings
- Excellent data entry skills
- Excellent Customer Service
- Procurement Assistant
- Vendor management
- Customer account management
- Full use of Microsoft 365
- Building client relationships
- Excellent computer skills
- Bookkeeping
- filing data and sorting paper work
- Customer follow-up
- Building customer relationships
- Organizational skills
- Scheduler
- Account reconciliation
- Calendar management
- Clerical support
- Check numbers and written materials for accuracy
- Account Setup
- Operate efficiently in fast paced retail environments
- Fast learner
- Team Coordination
- Administrative support
- Database entry
- Billing Compliance
- Customer relationship management (CRM)
- Effective communication
Timeline
Office Administrator/ Bookkeeper
Brims Snacks of NYC
12.2022 - 03.2026
Customer Service Cashier
Busch Gardens Williamsburg
05.2022 - 10.2022
Customer Service Representative
Sutherland Global Solutions
01.2021 - 03.2022
Secretary
Christie's Academy
12.2019 - 12.2020
Sales Associate
Body and Soul
08.2019 - 12.2019
Some College (No Degree) - Accounting And Business Management
Northern Caribbean University
High School Diploma - First Class Honors
Decartert College
Middle School - General Studies
Spalding Primary