MELISSA LEEANN MUNCY
Summary
Compassionate and driven Master of Social Work (MSW) candidate with a strong commitment to patient advocacy and healthcare social work. Experienced in hospital and public health settings, with clinical internships at Mesilla Valley Hospital and Children's Medical Services. Skilled in crisis intervention, discharge planning, and interdisciplinary collaboration to support patients navigating medical and mental health challenges. Passionate about providing trauma-informed care, coordinating resources, and improving patient well-being in hospital and healthcare environments. Currently pursuing licensure to enhance professional practice.
Overview
5
5
years of professional experience
Work History
Master of Social Work Intern
Children's Medical Services, CMS
08.2024 - 05.2025
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Assist children and families navigating healthcare systems, providing resources and advocacy.
- Worked alongside healthcare professionals to coordinate care for children with chronic illnesses or disabilities.
- Advocated for clients in various settings such as schools, courts, or medical facilities to ensure access to necessary services.
- Engaged in community outreach activities to raise awareness about available services.
- Educated clients on community resources available for ongoing support and assistance.
- Managed caseloads efficiently, ensuring timely documentation and follow-up appointments.
- Conducted thorough assessments to identify client needs, strengths, and areas for improvement.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess personalized care plans to address medical, financial, and emotional needs.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Documented client progress and activities in accordance with agency policies and procedures.
- Administered assessments to identify clients' needs and establish treatment plans.
Social Work/Therapy Intern
Mesilla Valley Hospital
08.2023 - 05.2024
- Assist in developing and implementing therapeutic activities for patients in accordance with their treatment plans and goals
- Conduct individual and group therapy sessions for patients with mental health and substance abuse disorders
- Participate in interdisciplinary treatment team meetings to discuss patient progress and collaborate on treatment plans
- Assist with discharge planning and coordinate follow-up care for patients transitioning out of the hospital
- Conduct intake assessments and screenings for new patients to gather relevant information about their mental health history, substance abuse patterns, and treatment needs
- Assist in the development and implementation of discharge planning and coordinate follow-up care for patients transitioning out of the hospital
- Assist in coordinating and facilitating support groups for patients with mental health and substance abuse disorders
- Provided support in group therapy sessions, facilitating positive communication and peer interaction.
- Assisted therapists with the implementation of evidence-based interventions, leading to improved patient outcomes.
- Facilitated the completion of intake forms, assisting clients with paperwork while maintaining a welcoming environment.
- Gained exposure to diverse populations through clinical rotations, expanding cultural competence within therapy practice.
- Assisted in conducting assessments and evaluations to determine appropriate therapeutic interventions.
Desk Assistant
NMSU Housing and Residential Life
05.2022 - Current
- In this position, I work the front desk of the residence halls on the NMSU campus
- Duties include checking residents in and out of their spaces, handling mail, and managing work orders and emergencies regarding residents
- Customer service and crisis management are crucial skills for this position as we are the resident's first line of help in many cases
- Provide accurate and timely information to residents regarding housing policies and procedures
- Assist with coordinating and facilitating move-in and move-out processes for residents, ensuring a smooth and efficient transition for all residents
- Assist residents with any maintenance issues or concerns they may have, and coordinate with appropriate staff to resolve them in a timely manner
- Maintain a clean and organized front desk area at all times
- Manage the front desk of the residence halls by handling check-ins and check-outs, mail, and work orders, ensuring a smooth and efficient process for all residents
- Assist with the enforcement of housing policies and procedures to ensure the safety and well-being of all residents
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Promoted digital literacy by teaching students how to use electronic databases and e-resources effectively.
- Assisted in training new Student Desk Assistants on policies/procedures resulting in consistent service quality across team members.
- Resolved issues quickly by addressing student concerns or directing them to appropriate staff members when needed.
- Streamlined check-in and check-out processes, ensuring accurate record-keeping and efficient operations.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Member
Bachelor Student Social Work Association
03.2022 - Current
- Develop and implement programs and initiatives that promote the well-being and professional development of social work students
- Develop and implement innovative programs and initiatives to support the needs of the student social work community
- Collaborate with community organizations to provide resources and support to social work students
- Establish partnerships with local businesses and community organizations to create employment and volunteer opportunities for social work students
Desk Assistant
NMSU Social Work
09.2023 - 05.2024
- Assist in organizing and planning workshops and events for the Social Work program
- Assist in coordinating and promoting social work events and workshops to increase community engagement
- Provide administrative support to the Social Work program desk by answering phone calls and questions along with emails
- Assist in providing a warm and welcoming environment for students, faculty, and visitors at the Social Work program desk
- Assist in maintaining the cleanliness and organization of the Social Work program desk area to ensure a professional and inviting atmosphere for students, faculty, and visitors
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Improved office efficiency by organizing and streamlining filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service
Staples
05.2021 - 05.2022
- Train new employees, open and close store, check out customers, build positive customer relationships
- Stock shelves, put out sales tags, box ink and help overall store upkeep such as bathroom cleanings
- Provided prompt service for more than 75 customers per shift which lasted up to 10 hours and 4 days a week
- Notable accomplishment: Awarded head cashier
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Hme Health Aide
Mountain Shadows Home Care
01.2020 - 05.2020
- Assisted clients who were unable to care for themselves
- Performed daily tasks such as cooking, cleaning, dressing, and bathing clients
- I also performed duties such as checking vital signs and administering medicine daily
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Education
Master of Social Work - Social Work
New Mexico State University
Las Cruces, New Mexico02.2025
Master of Social Work - Social Work
New Mexico State University
Las Cruces, NM05-2025
Skills
- Customer Engagement
- Optimistic Mindset
- Active Listening
- Patience
- Reliability
- Teamwork
- Interpersonal Skills
- Communication
- Client Support
- Document management
- Personal Wellness Techniques
- Cultural Competence
Timeline
Master of Social Work Intern
Children's Medical Services, CMS
08.2024 - 05.2025
Desk Assistant
NMSU Social Work
09.2023 - 05.2024
Social Work/Therapy Intern
Mesilla Valley Hospital
08.2023 - 05.2024
Desk Assistant
NMSU Housing and Residential Life
05.2022 - Current
Member
Bachelor Student Social Work Association
03.2022 - Current
Customer Service
Staples
05.2021 - 05.2022
Hme Health Aide
Mountain Shadows Home Care
01.2020 - 05.2020
Master of Social Work - Social Work
New Mexico State University
Master of Social Work - Social Work
New Mexico State University
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