Melissa Leipold
Ypsilanti,MI
Summary
Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees collecting average of $60M monthly.
Overview
10
10
years of professional experience
Work History
Collections Manager
ProQuest LLC, A Part Of Clarivate
12.2021 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Oversaw daily posting of payments to customer accounts.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Researched accounts and completed due diligence to resolve collection problems.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Created daily and weekly cash reports for accounting management.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Adhered to established guidelines to increase profits and collect supplier payments.
Accounts Receivable and Credit & Collections Mgr
ProQuest LLC
10.2015 - 12.2021
- Tracked payment and budget activity to assist with projections and forecasting.
- Summarized, classified and recorded financial and numerical data to compile and maintain financial records, using journals and Oracle
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Verified postings, figures and documents for mathematical accuracy, proper coding and correct entry.
- Created financial reports by analyzing, collecting and summarizing account trends and information.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
Business Office Manager
Evangelical Homes Of Saline
08.2013 - 10.2015
- Performed billing, collection and reporting functions for office
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information..
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Achieved specific team objectives and collection activity.
Education
Bachelor of Science - Psychology
Kaplan University
Chicago, IL2012
Associate of Applied Science - Accounting
Craven County Community College
New Bern, NC1998
Skills
- General Ledger Accounting Aptitude
- Performance Strategies
- Microsoft Excel
- Credit Application Review
- Superior Attention to Detail
- Account Reconciliation
- Past Due Balance Management
- Past Due Procedures
- Payment Acceptance
- Audits Expertise
- Quarterly Reviews
- Performance Improvement
- Staff Training
- Payment Discrepancy Research
- Performance Tracking
- Adobe Software
- Employee Retention
- Report Preparation
- Familiar with Account Coding
- Excellent Team Leadership
Timeline
Collections Manager
ProQuest LLC, A Part Of Clarivate
12.2021 - Current
Accounts Receivable and Credit & Collections Mgr
ProQuest LLC
10.2015 - 12.2021
Business Office Manager
Evangelical Homes Of Saline
08.2013 - 10.2015
Bachelor of Science - Psychology
Kaplan University
Associate of Applied Science - Accounting
Craven County Community College
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