Melissa Leon
Fort Worth,TX
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
T&R Clinic
Fort Worth, TX
06.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems for improved data retrieval.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Sales Associate
Marshalls
Fort Worth, TX
11.2023 - 06.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered incoming telephone calls to provide store, products and services information.
Teacher Assistant - Floater
Trinity Basin Preparatory
Fort Worth, TX
01.2022 - 09.2023
- Utilized technology-based learning tools to enhance classroom instruction.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Assessed student performance through tests, quizzes and other assessments.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Provided individualized instruction to meet the needs of all students.
- Led students through safety procedures for active shooter and fire drills.
Front Desk Receptionist
Luck Optical
Fort Worth, TX
09.2020 - 03.2021
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed appointments for clients and staff.
- Updated customer information in databases regularly to ensure accuracy of records.
Data Entry
Alcon
Fort Worth, TX
12.2019 - 06.2020
- Completed data entry tasks accurately and efficiently.
- Performed data entry for various documents and records.
- Performed data entry tasks accurately within specified timeframe.
Education
High School Diploma -
South Hills High School
Fort Worth, TX06.2019
Skills
- Adaptable and flexible
- Appointment scheduling
- Scheduling
- Patient scheduling
- Appointment management
- HIPAA compliance
- Insurance verification
- Data entry accuracy
- Telephone etiquette
- Patient registration
- Payment collection
- Reminder calls
- Customer service
- Cash handling
- Data entry
- Time management
- Inventory and stocking
References
- Velicity Douglas, Front Office Manager, Luck Optical, velicityd@gmail.com
- Morgan ChrisZan, Store Manager, Marshalls, morgan_chrisZan@tjx.com
- Anjulina Evans, Friend, evansanjulina93@gmail.com
Certification
BLS-Basic Life Support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
T&R Clinic
06.2025 - Current
Sales Associate
Marshalls
11.2023 - 06.2025
Teacher Assistant - Floater
Trinity Basin Preparatory
01.2022 - 09.2023
Front Desk Receptionist
Luck Optical
09.2020 - 03.2021
Data Entry
Alcon
12.2019 - 06.2020
High School Diploma -
South Hills High School