Melissa Lester-Latham
Special Metals Inc/Tube Supply
OKLAHOMACITY,OK
22
years of professional experience
Dedicated Junior Account Manager skilled in client relationship building and issue resolution. Proven track record of enhancing customer satisfaction through effective communication and timely support.
Work History
Junior Account Manager
1 Year 11 Months- Assisted in developing account strategies, enhancing customer satisfaction and loyalty.
- Coordinated account activities, facilitating smooth transitions between departments and stakeholders.
- Managed client communications to ensure timely resolution of inquiries and requests.
- Analyzed market trends to support decision-making and identify growth opportunities for accounts.
- Supported onboarding of new clients by providing training on products and services offered.
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Provided exceptional customer service, leading to numerous positive testimonials from clients.
- Supported account management team during peak periods by stepping in as needed, demonstrating flexibility and adaptability under pressure.
- Developed and maintained account management documentation, enabling efficient sharing of information among team members.
- Served as an essential point of contact between clients and internal teams, facilitating clear communication channels that expedited project timelines.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Collaborated with cross-functional teams to develop strategies for account growth and retention.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company's services.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
Billing Administrative Assistant
12 Years 4 Months- Streamlined invoicing procedures, improving efficiency and reducing processing time for accounts receivable.
- Processed and verified billing documentation to ensure accuracy and compliance with company standards.
- Coordinated with cross-functional teams to reconcile discrepancies in billing statements and account records.
- Implemented process improvements that increased the accuracy of financial reporting within the billing department.
- Facilitated smooth communication between departments, addressing billing inquiries and resolving discrepancies promptly.
- Coordinated with the sales team to ensure accurate pricing information was reflected on client invoices, minimizing disputes and delays in payment collection.
- Assisted in the successful completion of internal audits by providing comprehensive documentation related to billing processes.
- Enhanced billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Streamlined invoice processing for improved efficiency and reduced turnaround time.
- Managed a high volume of client accounts efficiently, prioritizing tasks based on urgency and importance to maintain a well-organized workflow.
- Increased client satisfaction by promptly addressing concerns regarding billing issues and providing clear explanations for charges.
- Maintained strict confidentiality while handling sensitive client information, ensuring compliance with industry regulations.
- Developed strong working relationships with key stakeholders both internally and externally, resulting in a more cohesive billing process.
- Processed customer invoices, credit memos and payments within established timelines.
- Generated daily, weekly and monthly reports for the billing department.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Administrative Coordinator
5 Years 8 Months- Coordinated scheduling and logistics for multiple departments to enhance operational efficiency.
- Streamlined communication channels between teams, improving project collaboration and information flow.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Implemented process improvements that increased accuracy and reduced turnaround times in administrative tasks.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Organized and maintained digital and physical filing systems, improving document retrieval times.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
Agent Support Specialist
7 Years 10 Months- Provided comprehensive support to agents, ensuring prompt resolution of inquiries and issues.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Implemented new strategies for handling high call volumes, reducing wait times and improving overall experience.
- Trained new team members in company policies and procedures, ensuring consistent delivery of support services.
- Resolved escalated issues, maintaining a high level of customer satisfaction and retention.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Facilitated training sessions to enhance agent knowledge on products and services.
- Developed resource materials to assist agents in navigating policy changes effectively.
Education
High School Diploma
Skills
CRM management
Client relations
Client satisfaction
Client engagement
Client relations
Client relations managementhip building
Client engagement
Performance management
Client engagement
Operations
Teamwork and collaboration
Financial analysis
Relationship management
Account management
Goal oriented
Client engagement
Timeline
Junior Account Manager
Special Metals Inc/Tube Supply
09.2024 - CurrentRead More
Administrative Coordinator
Special Metals Inc
03.2017 - 11.2022Read More
Billing Administrative Assistant
Special Logistics Inc
01.2013 - 05.2025Read More
Agent Support Specialist
Shelter Insurance Companies
02.2005 - 12.2012Read More
Westmoore High School
High School Diploma
Read More