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Energetic waitress with few years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Dedicated Waitress with over 3 years of experience delivering exceptional customer service in high volume restuarants and airport hospitality environment. skilled in food and beverages services, ensures order accuracy and enhances guest experiences through effective communication and menu knowledge. Drives sales through upselling techniques and fosters a positive atmosphere. a reliable team player who thrives in fast-paced, multi cultural environments and is eager to contribute to an outstanding guest experience a board a cruise ship

Dynamic and results-driven professional with extensive experience at IHOP, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Recognized for building rapport with customers and consistently delivering exceptional dining experiences in high-pressure environments.

My previous institution of employment, Eataly London, was my first ever job. I am Nineteen years of age and just having freshly moved to London it was quite frightening, at first. However, after a week of being a runner, they quickly promoted me to waitressing. I was able to adapt very quickly, and I take great pride in my waitressing skills and expertise. I am very knowledgeable in Italian wine, especially with what foods to pair it with. I know much in depth roots of pasta and pizza. It was required of me to study and know all of this as apart of my training and I took it very seriously. Having worked there for a year I believe I have learnt a tremendous amount of valuable skills to further proceed in the field of hospitality. I am able to hold a tray full of drinks with only one hand, I can clean a table of several dirty plates without stacking the plates on the table in font of the customer ( to further create a more professional performance of service ) ,payments, refunds, allergen knowledge, menu memorisation, etc, I am very fluid when I communicate with my tables, creating a safe and comfortable environment whilst dining is very important to me. You need to be able to read your customers by the energy they put off, I have learnt to differentiate customers who would not like to talk as much and the i proceed to not push them in the department of friendly conversation, in comparison to those who are more open, I tend to grab onto the chance to communicate and build a bond with them, its great for word of mouth and then further promotes them to regular customers. In my previous place of work i had multiple returning customers who would ask for me in specific. There is of course much more i could always learn, which is why I am here.

Melissa Lightcap

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Waitress

Host/Cashier

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High School Diploma

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Waitress

Host/Cashier

Pennridge High School

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