Melissa R. Lodato
South Plainfield,NJ
Summary
Dynamic leader with a proven track record at Topgolf, recognized for enhancing team performance and ensuring adherence to safety regulations. Excelled in delivering exceptional customer service and effective conflict resolution, resulting in increased guest satisfaction and operational efficiency. Holds certifications in First Aid/CPR and ServSafe, showcasing a commitment to maintaining high standards in safety and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor
Topgolf
Orlando, FL & Edison, NJ, USA
02.2022 - Current
- Provided leadership and guidance to team members to achieve performance targets.
- Delegated tasks and responsibilities effectively, considering individual strengths and workload balance within the team
- Implemented and enforced company policies, procedures, and safety regulations, ensuring adherence and compliance
- Identify and resolve operational issues and guest concerns promptly.
- Collaborate with other departments to ensure seamless coordination and achievement of shared objectives
- Monitor and evaluate team performance, providing regular feedback, and coaching.
- Promote a positive and inclusive team culture, fostering associate engagement and development.
- Prepare and present regular reports on team performance and key metrics.
Food/Drink Runner Department Lead and Server
Topgolf
Edison, NJ
09.2018 - 02.2022
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Managed closing duties, including restocking items, cleaning the kitchen and beverage stations and reconciling cash drawers
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided friendly customer service in a fast-paced, family environment.
- Delivered entrees to tables and made sure each guest received the correct menu items.
Puppy Counselor
Petland Waterford Lakes
Orlando, USA
10.2020 - 02.2021
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Maintained clean and organized boarding areas to promote animal wellbeing
- Advised animal owners regarding purchase of specific animals
- Screened potential adopters, reviewed applications, filed paperwork, and processed adoption fees
- Observed interactions between pets and potential adopted and educated owners about proper pet care
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL, USA05.2023
Some College (No Degree) -
Rutgers University
New Brunswick, NJ, USASkills
- Customer service
- Decision-making
- Conflict resolution
- Time management
- Communication
- Adaptability
- Leadership
- Interpersonal skills
- Willingness to learn
- Coaching and mentoring
Certification
- First Aid/CPR certified.
- ServSafe
- Food Handlers Certification.
Languages
Spanish
Professional
Timeline
Team Lead/Supervisor
Topgolf
02.2022 - Current
Puppy Counselor
Petland Waterford Lakes
10.2020 - 02.2021
Food/Drink Runner Department Lead and Server
Topgolf
09.2018 - 02.2022
Bachelor of Science - Psychology
University of Central Florida
Some College (No Degree) -
Rutgers University