Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Lopez

Phoenix,AZ

Overview

5
5
years of professional experience

Work History

Invoice Associate

Alonso's Painting and remodeling llc
Phoenix, AZ
01.2024 - Current
  • Conducted site visits to ensure safety compliance and quality standards.
  • Organized construction equipment and supplies for job sites.
  • Maintained accurate records and logs of project data.
  • Supervised subcontractors during on-site work hours.
  • Managed multiple projects simultaneously while meeting deadlines set by the management team.
  • Communicated effectively with clients, contractors, architects, engineers.
  • Ensured that all required permits were obtained prior to commencing work.
  • Prepared invoices for payment processing purposes.

Call Center Representative

Adecco
Phoenix, AZ
10.2023 - 10.2024
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Warehouse Associate

Hello Fresh
Laveen, AZ
01.2022 - 10.2023
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Performed inventory counts and ordered materials.
  • Tracked inventory usage, documented discrepancies and maintained overall count.

Customer Service Representative

Dominos Pizza Inc.
Laveen, AZ
01.2020 - 01.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.

Education

High School Diploma -

Betty Fairfax High School
Laveen, AZ
05.2020

Some College (No Degree) - Education

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ

Skills

  • Credit card payment processing
  • In-store support
  • Retail sales customer service
  • Shipping and receiving understanding
  • Technologically savvy
  • Problem-solving abilities
  • High-energy attitude

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Invoice Associate

Alonso's Painting and remodeling llc
01.2024 - Current

Call Center Representative

Adecco
10.2023 - 10.2024

Warehouse Associate

Hello Fresh
01.2022 - 10.2023

Customer Service Representative

Dominos Pizza Inc.
01.2020 - 01.2022

High School Diploma -

Betty Fairfax High School

Some College (No Degree) - Education

Maricopa Community Colleges - South Mountain Community College

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Melissa Lopez