Melissa Lopez
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Invoice Associate
Alonso's Painting and remodeling llc
Phoenix, AZ
01.2024 - Current
- Conducted site visits to ensure safety compliance and quality standards.
- Organized construction equipment and supplies for job sites.
- Maintained accurate records and logs of project data.
- Supervised subcontractors during on-site work hours.
- Managed multiple projects simultaneously while meeting deadlines set by the management team.
- Communicated effectively with clients, contractors, architects, engineers.
- Ensured that all required permits were obtained prior to commencing work.
- Prepared invoices for payment processing purposes.
Call Center Representative
Adecco
Phoenix, AZ
10.2023 - 10.2024
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained detailed records of customer interactions and transactions for future reference.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Warehouse Associate
Hello Fresh
Laveen, AZ
01.2022 - 10.2023
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Performed inventory counts and ordered materials.
- Tracked inventory usage, documented discrepancies and maintained overall count.
Customer Service Representative
Dominos Pizza Inc.
Laveen, AZ
01.2020 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Betty Fairfax High School
Laveen, AZ05.2020
Some College (No Degree) - Education
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Credit card payment processing
- In-store support
- Retail sales customer service
- Shipping and receiving understanding
- Technologically savvy
- Problem-solving abilities
- High-energy attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Invoice Associate
Alonso's Painting and remodeling llc
01.2024 - Current
Call Center Representative
Adecco
10.2023 - 10.2024
Warehouse Associate
Hello Fresh
01.2022 - 10.2023
Customer Service Representative
Dominos Pizza Inc.
01.2020 - 01.2022
High School Diploma -
Betty Fairfax High School
Some College (No Degree) - Education
Maricopa Community Colleges - South Mountain Community College