Melissa Love
Raleigh,NC
Summary
Experienced Community Manager with eight years managing residential communities of over 300 units. Expertise in asset management, maintenance operations, marketing, leasing, financial oversight, and resident relations. Ensures compliance with laws and regulations while enhancing operational efficiency and resident satisfaction through effective team leadership and staff development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
Continental Realty Corporation
Raleigh, North Carolina
12.2024 - Current
- Designed and executed strategies that increased community engagement and participation.
- Cultivated tenant relationships to boost satisfaction and improve service delivery.
- Responded promptly to resident inquiries, ensuring high service satisfaction.
- Collaborated with property management teams to address operational needs.
- Compiled and analyzed monthly reports on community metrics to track progress towards goals.
- Monitored lease and renewal rental rates, recommending changes to leadership.
- Oversaw repairs and enhancements in partnership with maintenance staff.
- Prepared detailed budgets and financial reports for properties.
Community Manager
Greystar
Raleigh, NC
07.2024 - 12.2024
- Compiled and presented operational and financial data to regional manager to inform decision-making.
- Managed overall tenant relations to enhance satisfaction and streamline service delivery.
- Oversaw day-to-day activities involving tenants, subcontractors, and property management.
- Increased net operating income through effective rent growth and expense management.
- Recommended property improvements after evaluating existing conditions to enhance tenant experience.
- Prepared detailed budgets and financial reports for properties.
- Led recruitment and training of new community team members.
Community Manager
Continental Realty Corporation
Raleigh, North Carolina
03.2020 - 07.2024
- Developed and executed leasing strategies to attract new tenants effectively.
- Resolved tenant complaints promptly, enhancing tenant satisfaction and fostering positive community relations.
- Conducted regular property inspections, identifying compliance issues and addressing them proactively.
- Prepared detailed reports analyzing property performance and occupancy trends, informing strategic decisions.
- Led team meetings to discuss operational enhancements and training initiatives.
- Maintained accurate financial records, including rent collections and security deposits.
- Collected monthly assessments, rental fees, deposits, and payments efficiently.
- Assessed rental applications, performed background checks, and made approval decisions based on set criteria.
Education
BBA - Business Administration And Management
Valdosta State University
Valdosta, GA05-2010
High School Diploma -
Sandy Creek High School
Tyrone05-2005
Skills
- Customer relationship management
- Data analysis
- Financial reporting
- Budget preparation
- Team leadership
- Problem solving
- Effective communication
Certification
- Certified Apartment Manager, TAA 2023
Timeline
Community Manager
Continental Realty Corporation
12.2024 - Current
Community Manager
Greystar
07.2024 - 12.2024
Community Manager
Continental Realty Corporation
03.2020 - 07.2024
BBA - Business Administration And Management
Valdosta State University
High School Diploma -
Sandy Creek High School