Melissa Lovero
Johnson City,TN
Overview
26
26
years of professional experience
Work History
Birth Certificate Clerk
Ensemble Health Partners
08.2024 - Current
- Responsible for obtaining state required paperwork from parents whom have just had a baby in the facility I am assigned to.
- Maintain and properly distribute all legal documents to the appropriate state and local government offices.
- Make and receive phone calls pertaining to parents and states needs.
- Was assigned to assist management in a special state project requiring my company to obtain missing documents.
- Responsible for maintaining an organized and efficient running office.
- Maintained accurate records in electronic filing systems to support timely access to vital records.
- Provided timely updates to parents regarding the status of their child''s birth certificate application, maintaining clear communication channels throughout the process.
- Collaborated with hospital staff and healthcare providers to obtain accurate and complete birth record details for timely registration.
- Kept thorough records of processed applications, enabling swift retrieval of information when needed for amendments or corrections.
- Supported families through the birth certificate application process, providing clear guidance on required documentation and procedures.
- Assisted in the resolution of discrepancies within vital records databases, ensuring consistent and accurate data storage practices were maintained.
- Handled complex cases involving adoption or surrogacy arrangements, navigating legal requirements to ensure accurate recording of parentage information on birth certificates.
- Reduced errors in birth certificate issuance by diligently cross-referencing information with various databases and records systems.
- Maintained strict confidentiality protocols, ensuring sensitive personal information was protected at all times during the document handling process.
- Stayed up-to-date on TN laws and licensing requirements to complete accurate and efficient reviews.
- Trained new team members on administrative procedures and system navigation for record management.
- Processed birth certificate requests efficiently, ensuring compliance with state regulations and policies.
Patient Disability Advocate (PDA)
Parallon
08.2022 - 12.2023
- Assigned 300+ accounts that were previously assigned to other PDAs.
- Recognize accounts that were improperly handled and rectify the issues.
- Assist patients and facilities to acquire approval for disability/Medicaid benefits.
- Call Social Security Administration (SSA) to obtain monthly updates on patient claims.
- Call state Medicaid to obtain monthly updates on patient applications.
- File an appeal or request a hearing to SSA on the behalf of patients.
- Assist SSA, Medicaid and patients on filling out required forms and worksheets.
- Make detailed notes on progress in PME.
- Properly update 'Milestones' tab.
- Properly update 'Follow-up' dates.
- Work with Benefits Advisor to assist patients with disability applications.
- Work assigned 'rescue accounts' to assist other PDAs with overdue accounts.
- Area Manager: Naomi Greaves
- WFH
Team Lead - Financial Counselor
Parallon
08.2017 - 08.2022
- Responsible for collection of copays/coinsurance, balance due and follow up payments from patients treated in the emergency department.
- Responsible for all aspects of running the office and management of counselors.
- Reviewed counselors Daily Patient Logs which involved ensuring all payments were posted correctly and made the required corrections to patient records.
- Verified insurance eligibility and copay/coinsurance for patients.
- Created monthly work schedule for all ER discharge counselors.
- Processed and completed monthly reports to include end-of-month reports for both Conway Hospital and the corporate office.
- Conway Medical Center ER Discharge Office
Lead Dental Assistant and Front Desk Coordinator
Myrtle Beach Dental Associates
07.2000 - 04.2016
Timeline
Birth Certificate Clerk
Ensemble Health Partners
08.2024 - Current
Patient Disability Advocate (PDA)
Parallon
08.2022 - 12.2023
Team Lead - Financial Counselor
Parallon
08.2017 - 08.2022
Lead Dental Assistant and Front Desk Coordinator
Myrtle Beach Dental Associates
07.2000 - 04.2016