Melissa Luna
El Cajon,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Woodstocks Pizza
San Diego, CA
12.2018 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
High School Diploma -
San Diego Job Corps Center
Imperial Beach, CA06.2010
Skills
- Financial Statement Review
- POS Terminal Operations
- Sales Tracking
- Corrective Actions
- Performance Monitoring and Evaluation
- Training and Development Skills
- Team Leadership Expertise
- Hiring and Onboarding
- Employee Discipline
- Cash Register Operations
- Profit and Loss Control
- Personnel Scheduling
Timeline
Assistant General Manager
Woodstocks Pizza
12.2018 - Current
High School Diploma -
San Diego Job Corps Center
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