Melissa Luna Garcia
Lodi,CA
Overview
7
7
years of professional experience
Work History
CSR/Veterinary Technician
Franklin Ranch Pet Hospital
Elk Grove, CA
11.2024 - Current
- Manage appointment scheduling, transaction processing, and patient records using veterinary software systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in training new staff members on customer service protocols and hospital policies.
- Administered medications and vaccines as prescribed by veterinarians.
- Conducted routine laboratory tests, including bloodwork and urinalysis, radiology, etc.
- Educated pet owners on proper care, nutrition, and preventative health measures.
- Assist in surgical procedures and post-operative care for various species.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assist in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Clinical Rotaion Student
VCA Oakwood Animal Hospital
Lodi, CA
01.2025 - 03.2025
- Assisted in administering vaccinations and treatments under veterinary supervision.
- Maintained cleanliness and organization of examination rooms and treatment areas.
- Monitored patient vital signs during examinations and procedures to ensure safety.
- Provided compassionate care and support to pets and their owners during visits.
Clinical Rotation Student
VCA Bradshaw Animal Hospital
Elk Grove, CA
09.2024 - 11.2024
- Assisted in daily animal care and wellness checks, ensuring patient comfort and safety.
- Helped veterinary staff by applying my knowledge and skills in restraining, obtaining vitals, etc.
- Maintained cleanliness of examination rooms and surgical areas to uphold hospital standards.
- Supported veterinary staff during procedures, preparing necessary tools and equipment efficiently.
Boarding & Grooming Receptionist
Sycamore Lane Kennels
Lodi, CA
09.2019 - 11.2024
- Expertly utilize K9 Bytes software to manage scheduling for grooming, boarding, and daycare services, oversee availability, access and print documents, and process transactions.
- Conduct the boarding intake process, meticulously tracking pets’ belongings, documenting feeding and medication instructions, noting special routines, and explaining various service packages to clients.
- Handle all financial transactions for boarding and grooming services, including cash and card payments, ensuring accuracy and efficient processing.
- In the grooming department, manage client check-ins and check-outs, oversee vaccine documentation, book appointments, answer phone calls, maintain a clean and organized office, and foster a welcoming environment for clients.
Clinical Rotation Student
Franklin Ranch Pet Hospital
Elk Grove
01.2024 - 03.2024
- Administered vaccines under supervision, ensuring proper techniques and protocols were followed.
- Shadowed veterinarians in performing sterile and non-sterile procedures, gaining hands-on experience with best practices and infection control standards.
- Independently conducted lab tests, including heartworm SNAP tests, slide staining, and various chemistries, to assist in accurate diagnosis and treatment.
- Monitored and recorded vital signs post-surgery, providing critical data for patient recovery.
- Performed intake assessments, took and documented vital signs, and meticulously recorded all patient interactions for accurate medical records.
Volunteer
PALS Haven
Lodi, CA
11.2021 - 09.2022
- Maintained clean, neat, and operational facilities to serve shelter needs.
- Provided daily feeding and managed potty routines to ensure the well-being and health of all canines.
- Conducted engaging activities and enrichment exercises to support the physical and mental stimulation of the dogs.
- Assisted with basic training and behavioral guidance to aid in the dogs’ development and socialization.
Education
Veterinary Technology -
Carrington College
Stockton11.2025
Skills
- Bilingual and biliterate in Spanish and English
- Customer service
- Multi-tasking
- Versatile
- Active listening
- Critical thinking
Timeline
Clinical Rotaion Student
VCA Oakwood Animal Hospital
01.2025 - 03.2025
CSR/Veterinary Technician
Franklin Ranch Pet Hospital
11.2024 - Current
Clinical Rotation Student
VCA Bradshaw Animal Hospital
09.2024 - 11.2024
Clinical Rotation Student
Franklin Ranch Pet Hospital
01.2024 - 03.2024
Volunteer
PALS Haven
11.2021 - 09.2022
Boarding & Grooming Receptionist
Sycamore Lane Kennels
09.2019 - 11.2024
Veterinary Technology -
Carrington College