Melissa Lynch
Spokane,WA
Overview
24
24
years of professional experience
Work History
Watchman Procedure Coordinator
Pulse Heart Institute
Spokane, WA
03.2023 - Current
- Collaborated with surgical teams to streamline scheduling workflows and improve operational efficiency.
- Managed patient communications, enhancing appointment confirmation and follow-up processes.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Streamlined workflow processes for increased efficiency in procedure execution.
Clinic Administrator
Therapeutic Associates
Spokane, WA
09.2022 - 03.2023
- Responsible for the successful day-to-day management of clinic operations and support staff.
- Managed the employment cycle of clinic support staff; enforcing policies and procedures; ensuing optimal patient relations.
- Ensured patient scheduling and maximizing of patient flow to improve efficiency and effectiveness.
- Management of all clinic accounts and databases.
- (Laid off due to Business Closure)
Patient Care Coordinator
WA State Dept. of Corrections
Airway Heights, WA
10.2021 - 09.2022
- Liaised effectively with patients, doctors, and staff members, assessing medical charts and promoting high level of communication and interaction.
- Planned, integrated, and maintained quality care systems and standards which resulted in creating and improving medical protocols and guidelines.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Scheduled all off site appointments and surgeries.
- Organized and maintained patient charts with proper classification and filing systems.
- Referred patients to appropriate professionals and services.
- Planning and maintaining transport officer schedules for offsite trip appointments.
- Documented and managed patient information in multiple computer systems.
Surgery Coordinator
Spokane OBGYN
Spokane, WA
06.2020 - 10.2021
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Sent H&P form and other patient information to surgery facility.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Reported patients' status to doctors and monitored completion of treatment plan.
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Certified Medical Assistant/Surgery Coordinator
Dr. Kai Morimoto Plastic Surgeon
Spokane Valley, WA
01.2014 - 04.2018
- Completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Scheduling of all surgical procedures in office and with the hospital.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Certified Medical Assistant
Physician's Clinic of Spokane
Spokane, WA
05.2002 - 08.2013
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduling all patients at checkout.
- Scheduling of all imaging requests.
- Scheduling of all off site referrals to specialty offices.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Contributed to office operations by triaging patients by severity of medical complaint.
Education
Associate Of Arts And Sciences - Medical Assistant
Spokane Community College
Spokane, WA06.2021
Timeline
Watchman Procedure Coordinator
Pulse Heart Institute
03.2023 - Current
Clinic Administrator
Therapeutic Associates
09.2022 - 03.2023
Patient Care Coordinator
WA State Dept. of Corrections
10.2021 - 09.2022
Surgery Coordinator
Spokane OBGYN
06.2020 - 10.2021
Certified Medical Assistant/Surgery Coordinator
Dr. Kai Morimoto Plastic Surgeon
01.2014 - 04.2018
Certified Medical Assistant
Physician's Clinic of Spokane
05.2002 - 08.2013
Associate Of Arts And Sciences - Medical Assistant
Spokane Community College